Paolo Fontanot Bakery & Cafe — Restaurant in Miami

EDITING MY REVIEW:

New Review: The manager (who I believe his name is Luca) told us the leave because I didn’t want to order something to eat at THAT EXACT MOMENT. “I’m not stupid”, no one said you were stupid, you are very very rude, disrespectful and impolite. I guess you read my old review and you didn’t like what you read huh? Other servers told me how rude you are to them too. Believe me, other servers were really nice, you’re the problem.

Old Review:

Ok, in short words: food is good ambience great customer service not good at all.

Now, more context. I came here with a friend to work on my laptop. I was planning on staying here for at least 5 hours working and of course I was going to buy food and drinks. The manager came to ask what and when we were going to order. I explained to him that I didn’t want to order anything now but I’ll do later. I guess he didn’t trust that I was going to stay longer. He rudely said “this is not a library”. Listen, I understand we have to consume, I didn’t have a problem with that at all. In fact, I love to eat and drink coffee. Staying to work on my laptop means I will consume (because I need to eat). I’ve never had this problem in other restaurants, it’s usually a polite conversation. It was the attitude of the manager that wasn’t welcoming.

I’m not surprised other bad reviews are because of the attitude of the manager…

Other than that, the rest of the staff members were nice, food is great and I love...

Metto una stella perche' non si puo' dare meno! Da italiano mi vergogno di un posto del genere. I prodotti sono buoni, deliziosi ma il servizio e la gestione e' da pessimo bar italiano. Ti fanno aspettare tanto tempo per ordini, i prezzi sembrano essere fluttuanti piu' di quelli di Wall Street. Dicono che dalle 7pm applicano uno sconto del 50% ma non e' assolutamente certo. Devi essere tu a chiederglielo ogni volta. Pensavo fosse un errore pero' guardando il trattamento riservato anche agli altri clienti, mentre ero li ad aspettare, a tutti quanti non veniva applicato lo sconto. Ho visto pagare gente anche 100 dollari quando ne avrebbero dovuto pagare 50! Questo atteggiamento e' tipico soprattutto dei dipendenti maschi tranne il dipendente Carlos che e' l'unico uomo onesto che lavora li. Le ragazze ok perfette, premurose, gentili ma non le fanno piu' avvicinare alla cassa. Non so il criterio di scelta del proprietario nelle assunzioni, ma scorrendo le tante recensioni negative e vedendo con i miei occhi cosa accade li dentro, penso che sia proprio una scelta aziendale farli lavorare cosi. La giustificazione se porgi delle lamentele e' che "il ragazzo e' nuovo, lo stiamo addestrando, ci scusi per l'equivoco". Classica frase italiana che viene detta ai turisti che visitano la bella Italia. Da italiano mi vergogno di questo e non credevo possibile che a Miami si potesse utilizzare questa tecnica scorretta. Ti consiglio di andare in tanti altri posti, altrettanto validi per qualita' e con un servizio davvero impeccabile. Forse ritornero' in questo posto, giusto perche' vivo nello stesso stabile, ma se trovero' ancora lo stesso trattamento non credo mi rivedranno piu'. Spero che il proprietario si dia una scossa e adotti i giusti accorgimenti affinche' questo continui ad essere davvero un posto a cinque stelle. Se ci vai ti consiglio di chiedere il prezzo di ogni cosa prima di comprare e farti servire da una delle ragazze (e paga con una ragazza). L'ultima volta che sono stato servito il ragazzo di turno non mi ha applicato lo sconto, ed erano le 7,25, ero di fretta e non ho guardato, mi sono fidato, e addirittura il dipendente mi ha caricato il massimo della percentuale tip senza che lo facessi io. Cosi che ho pagato 80 dollari invece di 40, e sono sempre generoso con tip.

English: I put a star because you can't give less! As an Italian I am ashamed of such a place. The products are good, delicious but the service and management is like a bad Italian bar. They make you wait a long time for orders, prices seem to be fluctuating more than on Wall Street. They say that from 7pm they apply a 50% discount but it is not absolutely certain. You have to be the one to ask him every time. I thought it was a mistake, however, looking at the treatment reserved for other customers, while I was there waiting, everyone did not receive the discount. I've seen people pay $ 100 when they should have paid $ 50! This attitude is especially typical of male employees except the employee Carlos who is the only honest man who works there. The girls are ok, perfect, caring, kind but they don't let them go near the cashier anymore. I don't know the owner's criterion for hiring, but looking through the many negative reviews and seeing with my own eyes what happens in there, I think it's a business choice to make them work like this. The justification for complaining is that "the boy is new, we are training him, sorry for the misunderstanding". Classic Italian phrase that is said to tourists who visit beautiful Italy. As an Italian I am ashamed of this and I did not think it possible that this incorrect technique could be used in Miami. I advise you to go to many other places, equally valid for quality and with truly impeccable service. Maybe I'll come back to this place, just because I live in the same building, but if I find the same treatment again I don't think they'll see me again. I hope the owner gives himself a shock and takes the right steps to ensure this continues to be a truly...

Came here about a couple of weeks ago. I didn't know that they actually have a location in America. This cute bakery is located right behind Aria on the Bay luxury condos by Margaret Park. They don't have a lot of seating outside but plenty of tables inside.

Ordering is simple. You just go up to the counter and select from the display or chalkboard menu, then they bring the food to the table. Besides the fresh-made baked goods, they also offer croissants, crostinis, sandwiches, salads, pizzas, and even meat boards. And of course, some of the most beautiful desserts I've seen. I was with 3 other people so we just ordered a bunch of stuff to share. We got a couple of croissant sandwiches which were very fresh. Also added a Caesar salad which was pretty decent. We also shared the mushroom and vegan focaccia but we thought the bread was just too much. It definitely needed more toppings cause the bread was very thick. Our favorites were the desserts especially the one the shaped LOVE. It was something I've never tasted before. It wasn't too sweet but just right and soft too. I wish I remember the name :)

This bakery is definitely worth checking out. Great for breakfast or lunch while working or studying. I didn't try their coffee but my friends did and they said it was good as well. Will be back if I'm...