Oasis Wynwood — Restaurant in Miami

I recently attended a Purple Disco Machine event at Oasis on December 30, where my phone, ID, and wallet were stolen (and later, I found out, many other people's phones, IDs, and wallets were stolen). Oasis's response was appalling.

While Oasis is certainly not responsible for my phone getting stolen, it is, indeed, responsible for how it proceeds to handle such incidents. And the handling was dismissive, uncooperative, and exceedingly disrespectful. There was virtually no handling at all.

I immediately brought up the incident to security at the venue on the 30th upon noticing my missing phone, and was essentially brushed off and told to contact the venue the following day. Oasis's phone line proved to be absolutely useless, an email yielded no response, and a DM to the Oasis Instagram page referred me back to my original email, which no one ever answered.

My friend and I proceeded to return to Oasis the following afternoon to try to speak with a staff representative, but a staff member told us Oasis couldn't do anything until 7 pm, at which point managers were supposed to return.

My friend and I returned right at 7, but security curtly told us that neither manager was at the venue, and that there was nothing the team could do. To add insult to injury, a staff member pretended to go into the back to check the lost and found, and didn't know that we could see him pantomiming a fake-search. He returned to feed us lip service, and told us there was nothing in lost and found.

The proceeding few days of my vacation were impossible to navigate, and I was barely able to convince the TSA to let me on my plane home to New York City yesterday. As I stood and waited for an agent to perform an exhaustive search on me, I noticed three other guys approach the waiting area in which I stood. I asked if they had been Oasis on Dec. 30, and each one said yes. That reputation should horrify staff.

Again, I do not Oasis responsible for my stolen phone, but to ignore the issue so pronouncedly -- especially when at least a dozen people had items stolen that night -- is completely unacceptable, and evidence of a broken chain of command. I will not soon return to the venue, and I hope Oasis takes the time to correct errors that could have easily been remedied. No one deserves to be treated this way, particularly patrons who spend hard-earned money on expensive Oasis...

This venue is absolutely terrible 0/5 stars. If you see that an artist you like is performing here, I'd suggest you wait until they perform at a venue worth paying for. I came here for the Young Miko concert yesterday and it was pouring rain. There's little to no shelter for you to take cover when it's raining. The only place they had was the inside of the restaurant and that was freezing cold. It's inconsiderate of the venue to have their a/c on high when you're fully aware of the weather and the guests being drenched.

There was 2 restroom lines. However, the one outside didn't want anyone to use their restrooms and kept telling everyone to go inside which involved waiting in a line outside and right as it's your turn the lady would tell you to go inside at the back of another line.

There was 3 bars, but not one of them was approachable. The only one that was available was the Tower Bar which had no organization to it, no lines just people standing around. After half an hour staff finally walked over to 1 of the unapproachable bars and "opened" it.

We waited 3 and a half hours for Young Miko to perform and she only performed for 55 minutes. Then, once the show ended we went to buy food and were sitting down eating. The audacity of the Guardian securities to kick us out and say walk and eat at midnight when on Google it says the venue is open til 3AM on Saturdays. False advertisement and inhumane treatment of your paying guests. Also, 20% gratuity is included on every single purchase and every single staff member gives 0% service, they were all rude and miserable to be there.

Once we were leaving the cleaning crew stormed in and almost hit us with their brooms on our heads. This was a birthday gift and wow what an awful experience. Also to park in back of Oasis it's 2 hour minimum and $20/hr. I spent $100 on parking on the worst experience of my life. Take my experience as a lesson learned and...

TLDR; don’t go, crazy security Guard manager man

Had the craziest experience w a security guard manager who went on a power trip because we wandered in w an ice cream and a takeaway bag. Tuesday nov 23 at around 9:15pm

It was truly wild, as someone who grew up in Miami and was visiting for thanksgiving I was super excited by oasis at first. It looked like a beautiful addition to an area of the city I had been told not to visit growing up! So we walked in past some security guards and looked up at the beautiful trees — then this guy comes running towards us yelling that we have to get out. He seems personally attacked by the fact that we had brought in outside food (small ice cream) and had gotten past the security guards at the front unnoticed.

He followed us back to the entrance and started attacking them. He called them lazy and useless and all sorts of horrible names for not seeing in the dark that my friend had a small cup of ice cream. He yelled how you can’t bring in outdoor food or drink into oasis and nothing else mattered to him. We had literally walked in to check out a bar and probably purchase at least a few cocktails.

I understand the purpose of the rule, but can’t he - at the very least as some sort of purported manager - discern the difference between the spirit and letter of the rule? In our case, the bringing in of an outside food item would have increased brand affinity and led to multiple purchases.

Instead, he chose the punitive route and ensured a negative brand impression as well as zero purchases. In reality, the security guards who were “permissive” and let us in, did the right thing if the desired outcome is sales to the business. Perhaps it isn’t and their true KPI is some other metric whereby yelling at potential customers is incentivised. Unfortunately none of us can know as they do not publish such metrics. Either way the moral is to...