Real Living Hotel Residences — Hotel in Miami

When I came across this property through expedia I was a little nervous about trying a residence because you end up being so close to the locals but it actually worked out for the better because I truly felt like I was home. First of all for the price you pay its amazing, there was no hidden fees, there was a washing machine, a kitchen with new appliance and marbles counters, tons of plates and dinnerware, parking pass, pool, a gym, and the views facing wynwood were breathaking, This location is really ideal because its close to the mia airport and the wynwood walls are close too, there is also a nearby a starbucks and pharmacy by biscayne boulevard. The apartment resembled a loft with PAX wardrobe, soft towels, mikado products, new shower door, large round sink, colorful couches and pillows, a big glass table to dine on and another table in front of the tv where you can lounge, the studio apartments are very functional , spacious and tasteful. There was also a huge king bed which was really comfortable, clean and the comforters were a nice color and soft , i also enjoyed having a lot of large big pillows. I like the curtains by the balcony which were thick and you can roll them up or down to block all sunlight, then the big balcony had two big rocking chairs and again ill continue to brag about the amazing views of wynwood. I also like how i heard 0n noise when i shut my balcony doors, i slept so well! Everytime I needed something from the front desk they always answered the phone, and they allowed visitors [just give them heads up and they will allow them to sign in at front desk]. Shoutout to zenia for being such a doll, when i had a snafu with my luggage at the airport she was so accomodating with a huge smile on her face, they can always hold or accept luggage at the front desk if you claim it with a form, and she answered all my questions from wifi to parking. This hotel is also flexible with pets and late checkout , for checkin they dont let you do early since the apartment isnt ready until 3. I also loved the art in the lobby and colorful neat furniture, it really was an accurate representation of wynwood style. I also enjoyed how this hotel is near the wynwood marketplace and jimmyz [amazing mofongo on the same block], so you will always find really good food and drinks and entertainment. What holds me back from giving this place 5 stars is the pool on the 5th floor, the views are amazing and the pool was big and clean but there was not enough tables and furniture, they would really benefit from creating cabanas and maybe having some floats, it would be great for aesthetic and comfort I do like that there was long hours at pool and security was really nice. The lock on the door was actually confusing to figure out, you have to turn the key and push at the same time. I also wish they gave equipment for the beach[i was able to go to beach on ocean drive which was 20 mins away], some hotels do include that but since you dont pay a resort fee here you wont get that access or amenity. I cannot wait to return here, i loved this cool swanky place so much that i want to make it my home one day [look for...

On November 7-9th, I stayed with friends at a loft rented at Living Residences. While the accommodations were generally satisfactory, anyone who stays here takes a real risk because of the absolute lack of management support during one's stay. Moreover, after the incident the management offered NO follow-up to our complaints - they did not reach out to us to apologize until I sent a complaint spelling out how terrible their treatment of their guests had been. Even after that complaint, I was offered no amends for their appalling lack of customer service.

On Saturday night, at around 2 in the morning (of course, on a night when one of us needed to leave for an early flight!), suddenly the entire loft vibrates with the sound of loud music. It felt as though someone was holding a concert in the loft next door. No one could have slept through that noise. I called the Living Residences phone number to complain. I was told that there was nothing they could do -- they had no staff on hand in the building to deal with such problems. If I wanted to stop the music so we could enjoy our stay, I was told I would need to go find out which room was playing the music. In other words, I would need to do the job of staffing the facility for them. The music continued, and our sleep was ruined.

In the later email response I received from Living Residences in answer to my complaint about the lack of any staff support or response that night, I was informed, in essence, that Living Residences believes there is nothing they could have done to resolve the problem:

"Real Living Residences are only located on two floors of the building, so the noise might have not even been coming from another guests of ours but a different unit belonging to someone else. I explained to you that without me knowing the unit number, I was not able to call any of our guests to try to locate where the loud music was coming from and considering the fact that it was 2am, even if I had a specific unit number and would given the guest a call, they would most probably not answer my call due to the hour and the loud music."

There are a number of concerns with Living Residences’ decision not to provide any on-site support for its guests. What would happen if a toilet failed in a room? What if one has an encounter with belligerent or drunk residents? What about theft? Clearly, Living Residences is not prepared to offer any support to its guests in such cases. Indeed, they seem to think that their guests aren't entitled to any support services at all!

I don’t normally provide such terrible reviews, but I want any potential customer to be warned of the situation prior to booking with this company. Had I known the risks, I would have selected a hotel where I know customer service...

First let me say that this place have been horrible from the start. Probably should have known something janky was up with this place.They tried to cancel our resevervation before arriving. The person who called left a message saying to call asap to correct the issue. However, when you call it is nearly impossible to get a hold of someone on the phone. Eventually we got that issue resolved. |There is no sign out front to let you know you are in right location. The person/ people at front desk act like they don't know anything. I suppose this is more of an Airbnb versus an actual hotel. But I've stayed in much nicer airbnbs. You can't check in early because again it's impossible to get in contact with some. We were told that they only had two house keepers. Once inside the room it shows that maybe the 2 housekeepers are a bit in over their heads. Room was not up to my liking. There was rust stains on bathroom walls. The walls was overall dirty. On our last day we say a roach in the bathroom. This place is disgusting. The best thing about this place is location. You can walk to alot of things around in wynwood. Overall choose another hotel because this...