The Paradox Museum Miami is an incredibly fun and unique experience. I truly enjoyed my visit, the physics-based illusions are mind-bending and super entertaining. It’s a place where you’ll find yourself saying “WOW” more than once, and you’ll leave with tons of cool pictures and videos that are perfect for sharing on social media.
It’s a must visit for anyone looking to do something out of the ordinary and have a blast while doing it.
That said, I do feel it’s important to mention one major downside that affected our visit. Two staff members really brought down the energy. One was a white girl with glasses who seemed constantly annoyed, impatient, and had an unnecessary attitude with guests. The other was a heavier-set guy of color who looked like he hated his job and didn’t care about anyone’s experience.
It got to the point where my wife felt so disrespected by the girl’s comments and attitude that she was ready to confront her and ask for a manager. I had to convince her not to, and instead just go with the flow and enjoy the moment because that’s what we went there for.
Unfortunately, their behavior left a lasting impression. At times, it felt like we were getting in for free by the way we were being treated, as if our presence was a burden.
To the GM or owners: you’ve created something amazing, but please be careful with who represents your brand. A couple of negative employees can seriously affect your business and drive away future visitors. I sincerely hope this feedback reaches someone who can take action — not to criticize for the sake of it, but to protect the integrity and future of such a cool and creative space.
As much as I loved the museum itself, I left with a bit of a sweet and sour taste. Sadly, I don’t see myself returning. If I ever bring friends or family in the future, I’ll probably wait outside.
Again, the concept and execution of the museum are fantastic. But even the best ideas can be damaged by the wrong people on the front lines. I truly hope improvements are made, because this place deserves better...
Read moreWe recently visited the Paradox Museum in Miami and, unfortunately, it didn’t live up to the hype for us.
Parking & Entry: Parking was very tight, but we managed to find a pay-by-park spot nearby. When we arrived, there was already a line outside. I tried to find someone to ask if I needed to wait since we had already purchased tickets and only needed them scanned. Several employees walked in and out, but no one initially addressed me. When someone finally replied, they said I did have to wait for the person tending the line to scan it.
When the staff member in charge overheard me, his response was unnecessarily snotty. He said something along the lines of, “I already let the 4 o’clock people in, so you need to wait, I’m tending the line.” I didn’t mind waiting—I was simply trying to clarify the process and get information that wasn’t available. No signs, nothing—but the tone was rude and set the wrong tone for the entire experience. He was clearly overwhelmed, with no help from other staff despite the long line, and it showed.
Inside the Museum: Once we got in, we found ourselves in another line for one of the attractions. That pretty much summed up the visit: waiting in lines for photo ops. The exhibits are less “paradox” and more “different perspectives.” It’s essentially a selfie museum with settings designed to make photos look like you’re upside down, at an odd angle, or in an unusual scene. Some of the rooms are fun, but nothing really blew us away.
Overall: Between the rude welcome, constant waiting, and underwhelming exhibits, the experience wasn’t really worth it. If you enjoy taking staged photos and don’t mind standing in line for each setup, you might find it fun. For us, it felt slow, crowded, and...
Read moreThis was such an interesting and surprisingly fun experience not solely to take pictures for social media but lots of optical illusion type exhibits to fascinate the mind. It was my first time here with friends. You have to book an entry time in advance. We booked 3:20pm for this past Sunday and it was not crowded. People ahead and behind us were spaced out and moving through the exhibits in a timely manner that you don't have to wait to take pictures in the photo exhibits. What's really nice is that there is one staff member stationed at every photo exhibit to help guide you on how to pose and take the picture for you. Besides photo exhibits meant for you to take pictures in, there were a lot of other exhibits where you observe or interact using your hands. A majority of the exhibits seem to rely on mirrors. We were so well entertained that we didn't even know we spent over an hour walking through the museum and never a dull moment. However, this might be a one time experience as I don't think I will find it fascinating if I go a second time. Definitely recommend going if you've never been and even if you don't like being in pictures you can enjoy a lot of interesting non-photo exhibits. Plenty of paid street parking within walking distance and may require crossing the street if you can't find any space next...
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