Chopsticks Express — Restaurant in Middleburg Heights

First of all, this is probably only my second time here. I remember my first visit being decent. Tonight's experience was subpar.

I ordered the typical chicken teriyaki with double meat and opted for fried rice instead of the usual white rice. The fried rice was plain yellow rice with no vegetables in it at all. The rice was actually chewy and had zero flavor. I even chewed on rock hard pieces of rice. I might as well have been chewing aquarium gravel. The chicken wasn't much better either. Perhaps I should've ordered extra sauce, but the chicken was totally bland. It was flavorless meat covered in flavorless sauce. I only tasted a hint of the usual teriyaki sweetness two or three times throughout the whole meal. To sum it up, I ate a box of fail. Chewy, flavorless rice with a pile of almost flavorless meat on top.

I don't give one star reviews very often, but tonight's experience almost merited it. They only get an extra star due to the convenience of having a drive thru. If you want good chicken teriyaki, go to the mall and grab some Sakkio / Sarku. They are consistently good and have never let me down. If you like eating tasteless, lifeless chicken...

The service was alright for the drive through. But it looked more like mall Chinese food or buffet style type of food/service. The noodles are very plain. It’s just noodles. There aren’t tiny pieces of meat in them or vegetables. They just taste like nothing and so do the mixed vegetables. There’s no flavor or sauce on them at all. It’s like if I just boiled cabbage or steamed it and put it on a plate. The rice is plain too almost tastes not fresh. It’s thick and hard and tastes nothing like fried rice. It tastes like white rice with nothing on it that’s not cooked all the way and has been covered in oil. The pepper steak was not bad. It had flavor but the meat was chewy. The egg rolls are decent especially if you smother it in sauce. The orange chicken was by far the only good thing about this. All in all it’s not worth it. The price is decent but you’re not even getting good food. Realize I didn’t say great I said good. You are better off going to a different Chinese food joint that doesn’t focus on being a fast food drive through buffet style restaurant. Pay the additional $10 to $20 bucks for better Chinese food. Everything was rubbery and bland and...

This is absurd. They make you use a kiosk to place your order inside and then CHARGE YOU FOR IT. Then, my order was wrong. When I called and asked to talk to a manager I was told there wasn't one on duty.

I asked for double mango chicken in a large box and szechuan on the size (my kids can't do spicy food) and they put spicy chicken and mango in the same box. Spicey sauce all over it. Waste of $12+ for a dinner for the kids. And then I had to pay to check myself out on top of it? Never again.

Get rid of the kiosk or the charges on it and stop charging your customers to be your cashier!

EDIT: The owner called me to apologize about the order and I appreciate that, but I still cannot condone an establishment that swaps out a cashier with a machine to save money on their end, and then passes the order fees to use said machine onto the customer. Many of these machines companies PAY the establishment to have it installed there. So they make money on both the kickback and the customer. Don't...