Tropical Smoothie Cafe — Restaurant in Middleburg Heights

I love their Bahama mama smoothie but lately I have been ordering at night and they are either forgetting some of the order or the smoothie is less than up to par. Tonight my smoothie was so chunky, it was almost as if the workers who made it didn't want to put in much effort because it was less than an hour away from closing time. I enjoy sharing my food (especially my smoothie) with my 10 month old because I work long hours ( typically from 8 AM to 9 PM) sometimes I do not have time to cook supper. I understand you want to go home and don't feel like giving it your all at the end of a long work shift, but this is not cool. Still love the food and will probably still order just...

Mediocre smoothies. I only saw one price on the board so asked "Is there only one size?" And I was told "yes". So after overpaying (bc almost $7 for a 24oz smoothie is ridiculous, I see the sign showing there are kid sizes. And I have two CLEARLY young children with me (5 & 7). But it was too late. So I feel scammed bc I could have made better smoothies at home but was trying to stay away bc my husband needs to sleep. Mine isn't even blended well so I keep having to move the straw around so it's not stuck closed on chunks of ice. Overall "meh" experience. Won't...

Food was great and fast when we first started going there. After a few months the food got really bad ( messing up orders,making food that wasn't edible, hard pieces of chicken in wraps and Flatbread, forgetting chips every time). Today was the last day I will be visiting this store and the one in storngsville as they are both owned by the same person. When I complained on the site he reached out to me and sent me 2 coupons for free items. Both times the free items were not eaten because...