Olive Garden Italian Restaurant

We arrive at 5pm on a Saturday. I approached the host stand and Brianna was there. I had thought my family of 15 had a reservation like they have ALWAYS allowed us to call a few days in advance and do every single year. That wasn’t the case. She gave me attitude and rolled her eyes at me while I continuously was respectful and she quoted a 45-50 wait. So we waited. After an hour I went to check on how much longer (I am fully aware how the wait time works, I just wanted to see if they had an idea of a plan for my large party at this point) she walked away after making eye contact with me and I waited for the other host who informed me a table of 16 had been there 3 hours and we were waiting for them to get up. After an hour and half at this point, the other host who u didn’t get the name of, came over and told us they were wiping the table and setting it up. After 30 more minutes I was confused and asked her what happened and she said they didn’t even get up yet to which I was confused what the point in lying was? Other parties around us had also heard her say this to us and were confused. Then while waiting Brianna pushed past me when I wasn’t even in her way and didn’t even bother to apologize. She was also rude to other parties and others mentioned her attitude and lack of care of organization. She kept telling the other host loud enough for us and everyone else to hear that she didn’t care how long the parties had to wait, we shouldn’t of even come here. After over 2 hour wait, a baby in our party was crying (understandable after that long) and she mumbled to a coworker how annoying it was. I have worked in the service industry, actually for Darden and I know when it’s busy on a Saturday, you are to fill every table when every server is there. 10 tables were not being used at all, not even for small parties of 2-4. This is not how you run a business on a busy Saturday and Brianna should not be a host, as I have been in her shoes and it really isn’t that hard to be a decent person. Our server in the other hand, I think you spell her name Reina, was absolutely amazing and understanding of our situation and make sure we had bread and salad quickly when arriving to the table and taking on a party of 15 on her own, she killed it! The food came out quick for a large party and we were helped with clearing the table quickly when we needed to go after being there 4 hours total (just because of the wait and waiting for food which isn’t the kitchens fault). Please review how you run a Saturday and who you hire as the first person guest see