IHOP

Couldn't place order online, said store may be closed to contact directly. Call store was told indeed they are open. Then was asked to be put on hold to take someone else's order. Said sure. During that time on hold I waited 10 minutes then started to get ready since it was going to be for pick up anyways. Drove all the way there still on hold. Pulled in saw server outside smoking a cigarette, said hi then proceeded inside. Different lady walks up to front counter. Said hi then asked if anyone was on hold. She said she wasn't aware. I then told her I've been on hold for 25 minutes. She then started with a very negative tone that she's short staffed and that dine ins have more priority then online or takes outs. During this time not a single person in the dining room was in view, and the parking lot had less then 6 cars. Dining room had no sound of people talking or eating. But claimed to be super busy. Then tells me someone will be back to take my order and leaves me standing there.

Not once apologies for forgetting me on hold. Gives me aditude. Makes me feel like I'm not a priority even though I'm also a paying customer. And then finally leaves me without taking my order.

I've worked and managed in food and this is not how you handle a situation like this. I was still going to place an order even after the aditude given people have bad days. But to leave me and go do something else is completely uncalled for and unprofessional.

I went to Bob Evens instead. Funny how packed they are. Will not be returning till I find out how this situation was handled. It is not my fault this location is short staffed. It is inappropriate to give a customer aditude for it and it's unprofessional to leave without even finishing or handling the situation.