Panera Bread — Restaurant in Middletown

I'm writting you because I'm so upset and disappointed of the service that I received last night, I'm a value customer that loves panera bread but last night 02/12/2025 I went to one of your location at" 584 Middletown Warwick Rd, Middletown, DE 19709" aroubd 8:45 pm and I ordered two chicken chipotle avocado melts, I told the girl that was taking my orddr that please put extra extra chipotle aoli dressing on the sandwich and to put no zetsy red peppers and no cilantro, they did on both, my sandwiches were wrong but what concerned me the most was that when I when to the pick up window to get my order I asked for dressing in a really nice way because nono of my sandwiches had no dressing on it even when I asked for extra, so the same girl that took my order her name is "Mia" laughed at me and had an attitude she walked to the back and grabbed me 2 small cups so I please asked her for extra, she gave me attitude and said that I made an mistake, there were 3 other employees there just laughing at my face, the employee "Mia" gave me more dressing and said to me "there is no reason to had an attitude and act like a that" all the employees laughed at me again and she slapped the drive thru window at me, I waited because the employees keep laughing at me and making sings with there hand at me, she opened the window again and said " We close at 9, moved out the way" then she said to me " Called the store if you want our manager is not going to do nothing" and slapped the window at me again. I'm really piss and disappointed I can't belive that somebody with that behavior is working on customer service specially when I wasn't rude to her, I was buying food and I'm sure that I don't deserve to be treated like that, nobody deserve to be treated in that way. The staff is completely rude but that girl "Mia" is so rude and had a really bad attitude, really really bad customer service, If I could give 0 starts I would, I would appreciate if you reach back to...

Never again, at this location. I have not been to Panera in years but wanted a fresh salad. With not many good options in Middletown, I decided to try Panera. When ordering, I mentioned this to the cashier who was kind. I waited unnecessarily for my food, wondering why it was taking so long. Entire time, I waited directly in front of the cashier and watched her bring another customer his food. As time went by I began to wonder what was taking so long. Another lady walked up and asked the cashier if her food was ready. She replied that her order would come out of the other window at the end of the restaurant. The lady stated that no one told her that and she didn’t notice the window. I shared the same thoughts. After the customer got her food, she asked my name then informed me that my food was food waiting in the window also. I thanked the lady stating that I wish the cashier told me. The other customer agreed. No one called names to inform customers when orders are ready. No type of alert system.

When picking up my food, I informed the lady at the window of my concern. She shrugged and said sorry. After looking in my bag, I notice that my bread was not covered or wrapped but simply bare, next to my salad bowl. No butter either. Salad bowl was not full or tasty....

I have given this Panera Bread multiple chances and finally have to surmise that the experience is just not going to be good. Recently, I contacted customer support because the size of my sandwich was half of what I expected. I heard from the manager right away and he was very nice and apologetic. He said I could come back to the store for a refund. A few days later, I went to the store for the refund.

There was only one worker at the counter, Christine. She helped the pickup order than asked how she could help me. I began explaining that I talked to the manager and she cut me off and said with attitude "so, you need a refund." I said yes and I may need a manager. Since she was being rude in cutting me off and a lot of people were starting to come in. She claimed she was the manager but looked confused when I pulled up the refund on my phone. After some time, she got it done but was not pleasant to deal with at all. I'm not gonna try with them again. There are too many great restaurants in Middletown for me to keep trying with them. The manager I spoke with on the phone was very nice but the store experience is just...