Sweet Harmony Cafe & Bakery — Restaurant in Middletown

First time ever ordering from here through the GrubHub app. Biggest mistake ever!!!! we decided we wanted to add one item to our order and followed the instructions explicitly per the app, first order was supposed to have been canceled out and it showed the new order with the adjusted price and the one added item. After some time, we look outside and there is a duplicate order on our step. Checked the email, and there were still two duplicate orders. The restaurant did two orders of the exact same thing. Called GrubHub, no, you have to call the restaurant that was our mistake, They need to call us, called the restaurant asked for a manager ~ I was told I was speaking to a manager. She understood that it was an error, offered to call the merchant line to GrubHub to straighten it out. I Offered to bring to the restaurant the first order that was supposed to have canceled out. GrubHub refused to do anything, as did this restaurant. Besides receiving an absolute duplicate order, which, who in their right mind would place two separate orders of the identical items I don’t know. Why the restaurant would not have questioned this I don’t know. The food was cold, there was a whole order that we did not want and we ended up having to pay $60 for French toast, coffee, and a muffin. So completely unacceptable and the restaurant said they would call back and make it right - did not hear one single word from them - not one word. Extremely extremely poor customer service. Never Ever Again!!!!!

💥💥 Response to Sarah -Owner ~ No They Refused absolutely Refused To Do Anything At All About This Even After Your Call. We Spent So Much Time & This Was So Stressful it Wasn’t Even Funny. Drove To Return The Extra Order Back To Your Establishment That We Never Even Wanted But You Were Closed. And Nobody Called us Back. This was Beyond A...

The moment my family and I took a bite of the lemon blueberry cake we had tonight, I instantly thought how much I wanted to write a raving review! This cake was SO delicious and perfect in every way. First, the decoration on the cake was simple and elegant with fresh blueberries all around. Second, the flavor was so well balanced with that cream cheese frosting that had just enough bite to it. The cake wasn’t dense; soft and moist with fresh blueberries cooked throughout. Truly a homemade creation that these owners should be immensely proud of! We even offered our waitress a slice and she was blown away. Third, the service was lovely. They’re closed on Monday and Tuesday which of course I didn’t realize so I left a voicemail on Tuesday morning hoping it wouldn’t be too late for a cake order for Thursday. They promptly called me when they opened on Wednesday and without issue took our order and even asked about details I hadn’t even thought of. So kudos to you, Sweet Harmony! I will fully endorse your cakes and spread the good word. I only wish I had a pic to share with you all but it was snatched away too quickly to be cut up and enjoyed. Anyway,...

I saw the cake that they made for the channel three traffic ladies birthday it looked so pretty so on Saturday I stopped in to order a cake I was exspecting that they would tell me that they could not make one in such a short time I needed for Sunday for my birthday but to my surprise the owner tram I don’t think I am spelling her name correct took my order and told me to come pick it up on Sunday when I arrived at 130 to pick it up the was a mix up and it wasn’t make so the owner offered me a chocolate cake I do not like chocolate so she was going to deliver it to me in bristol but I had things to do in Middletown so she asked for 45 minutes and she would make the cake well 45 minutes later I had my birthday cake it was the most delicious cake I have ever had it was moist and fresh also the whip cream Frost was to die for this was the first time all night that people were quiet cause they were busy eating the cake thank you for making my wonderful birthday cake if you need a cake for any reason you need to go to sweet harmony bakery in...