Tropical Smoothie Cafe — Restaurant in Midland

Food was good. The server behind the counter insisted that she could not put our phone number in at the time of checking out. We have traveled across this country to many tropical smoothes and this is the ONLY ONE that apparently could not or have the capacity nor capability to type in our phone number to get the points. We are.not able to log into the app to transfer the points that way. Said this to the girl at the register. Still insisted we go to the app and do it that way. Asked what name to put on the order. Said it pretty clear. She still didn't listen to that and typed in a name that WAS NOT what I said. My request is that if you don't know something about your job make sure you find someone who does. Side note. Someone who I'm guessing was the manager was pulling ceiling tiles off the ceiling over customers as they ate while dust and dirt dropped to the ground. Not good...not...

I come in almost everyday, just checked and last month, I spent more than $200 just at this location alone. I decided to try something new today and got the Peanut Butter Crunch bowl, it was absolutely disgusting. I should have stuck with what I know, after a few bites I tried returning or getting a credit towards something else, whichever was more convenient for them. That’s when I was told that there’s no refunds or credits allowed. I already know I’m paying for over priced food, so I think you should at least help someone out if they don’t like what they’ve ordered. I blame the greedy owner of this establishment. I will not be returning to give you any more of my money. As far as my refund, I was trying to give you an opportunity to keep a happy customer. But I’ll just dispute the charges on my card and get the...

Even though I as a female have never had any issues, the past 4 times my husband has gone in he has been treated with nothing but disrespect, and to be quite frank just rude customer service. The last time that we went was the straw that broke the camels back, he was purposely avoided by the woman working the counter, assumed that he was with DoorDash and then proceeded to help 3 other people while ignoring him completely. He even over heard the employee saying that she didn’t talk to him because he looked like he was “in a bad mood”, now I get if there is a personal story here that explains the avoidance of men, however there was truly no need for how he was treated. The only reason I’m not giving this a one star is because I have never had any issues, but something needs to be...