Five Guys — Restaurant in Midvale

This place is an absolute joke. The first time I went to Five Guys I thought it was a bit overpriced to pay close to $10 for a burger, but oh well. I didn’t go again until tonight, where me and my friends were hungry after a long day of hiking, so we settle on going to Five guys.

Biggest mistake ever.

We walk in, and first, they pressure one of my friends into paying them a tip, so immediately I’m kind of turned off. Then I order two burgers, two fries, and two drinks for me and my other friend. The total ends up being $45 which made me take a step back, I was flabbergasted and in awe that such a simple food order costs so much. I checked my receipt and they had charged me for an extra burger. So I ask for my money back and they were respectful about it and so was I, I understand mistakes happen and we’re all human. I get my money back and we eat and the food is mediocre. Definitely not $35 worth.

After our meal, we are getting ready to go, and my friends and I were refilling our drinks, when one of the workers looks over at our table and yells “Are you really gonna make me pick up that mess?” I’m kind of in shock and disbelief at first because we hadn’t even left yet and were planning on going to our table to throw away the rest of our trash. I look back at the table and it’s really not even that dirty, some peanut dust and a few unused napkins. My friends were in disbelief too and we tell her we’re going back to clean it up and then a little girl from another table goes over and started picking up our stuff and throwing it away. The worker tells the little girl “Thank you so much! You’re awesome, unlike them” she gave us a death glare and we were just shocked and embarrassed and left the store.

I have never been treated so poorly at any restaurant. I can see why this franchise is turning into a dumpster fire if they’re allowing their workers to treat customers so poorly for no reason. That woman worker should be ashamed of herself for yelling at me and my friends in front of the whole room and chastising us for no reason. This was my last time visiting a five guys. Unreasonable prices for mediocre food and horrible customer service. I can’t wait for the day where I hear the news that Five Guys have gone out...

Update 2020.08.11: After contacting headquarters twice since the store's phone rings to a full voicemail box, I was contacted by a couple vague emails, eventually telling me to go in store for a refund. Any of my replies to this email went unanswered. Another errand took me to this area, so I was able to swing in and have the incredibly unpleasant and awkward interaction of getting a refund. In sum, an unpleasant customer experience with subpar communication, and I won't ever be back.

2020.08.03 They get 2 stars instead of 1 because all of their staff were wearing masks correctly! Major kudos! But my order was completely wrong.

I went into the store 2020.08.03 and placed a to go order with an employee. Nearly everything on the receipt was correct (the toppings on the burgers).

But when I brought the food home for my roommates, every one of our burgers was incorrect. One ended up being just a cheeseburger, missing the onion and mushroom (for my roommate who LOVES mushrooms, this was a huge disappointment). Another was missing the jalapenos. Mine didn't have bacon, even though I paid for a bacon cheeseburger.

I tried calling the store, but their mailbox is full. I then called corporate and requested a partial refund. I received no confirmation email or follow-up from Monday - Thursday, and called again Thurs. The issue has been forwarded to the Leadership Team dept for review, with no ETA on a resolution. I'll call again in a couple days if I don't hear something.

I went here only because my roommates love Five Guys since their high school days.

Thus, do not order from this store unless you intend to eat in and can address incorrect orders right...

Five Guys is a culinary haven for burger aficionados seeking a taste of perfection. Nestled in the heart of the city, this gem of a joint delivers an unforgettable dining experience from start to finish.

From the moment you step inside, the aroma of sizzling beef tantalizes your senses, setting the stage for a mouthwatering journey. The ambiance is cozy yet vibrant, with friendly staff ready to guide you through their impressive menu.

Now, let's talk about the star of the show—the burgers. Each masterpiece is crafted with care, using only the finest, freshest ingredients. Whether you opt for the classic cheeseburger or venture into more adventurous territory with their specialty creations, every bite is a revelation of flavor.

The patties are juicy, cooked to perfection, and bursting with savory goodness. The toppings are thoughtfully chosen and add a delightful symphony of textures and tastes. And let's not forget about the buns—soft, yet sturdy enough to hold all the deliciousness together.

In conclusion, Five Guys is more than just a place to grab a quick bite—it's an experience. Whether you're a die-hard burger enthusiast or simply craving a taste of something truly exceptional, this is the place to be. Prepare to indulge in burger perfection at Five Guys—you won't be...