Holiday Inn Express Salt Lake City South-Midvale by IHG — Hotel in Midvale

ZERO stars.

Avoid this Holiday Inn Express in Midvale, Utah (next to Golden Corral) unless you want to be racially profiled.

I've been to this location probably 5 different times. Today on August 8, 2023 @ approximately 2:45 p.m. - was the second time that my family and I were "racially profiled" by the same white female employee at the front desk.

It's ironic that IHG's entire diversity mission statement (written by Keith) on their corporate page talks very much against this kind of treatment towards customers, guests and employees.

we stand together with our guests and communities all over the world in the fight for justice and equality is what it says and much much more about how they're committed to making people of color feel safe, respected and valued at their hotels. Ha.!

At this location we felt unsafe, unvalued and disrespected. Today was worse than the last occasion. I was constantly provoked by her as she (more than twice) used verbal intimidation tactics.

People like her think you don't "see" it because when you call them on it - they immediately become the victim and was "only trying to help". It's a manipulation tactic that she has obviously mastered. She even loudly shouted at me from across the front desk as I sat there with my young child. I made no eye contact with her as she shouted.

She violated my personal boundaries, and tried to hide behind a very obvious facade of "just doing her job" in the most passive-aggressive way that I've ever experienced. It was more than evident that she has a very angry and hostile undertone to her demeanor. I wasn't fooled and got the eery feeling that she's a klan or LDS member.

She made it clear with her constant interrogation that she didn't want us there or think that we belonged there. When I asked her to leave us alone... she continued to violate our rights and our privacy. My replies didn't satisfy her racist tendencies and the last time I checked... a hotel is a hospitality business that's open to the public. Seemed she thought we needed her permission to just walk into the lobby.

Ironically (or not) the employees here don't wear name tags, refuse to tell you their name - not to mention that the other staff members refuse also to give names of their co-workers citing that it's illegal to do so. Illegal?! This, all while they're privy to the customers' private information including their credit card numbers. I don't trust these people.!

When I report this to IHG Corporate tomorrow - I'll let them figure out who this employee was today.

As a military family we have hundreds of hotel stays under our belt and I've never experienced such behavior from a hotel staff member.

IHG should be embarrassed to have a racist employee trying to intimidate people who kindly think enough of their business to even walk through their doors.

Sadly I think the property GM will do nothing about incidents like this as the whole "don't tell anyone your/their name" rule must be trickling down from somewhere up the...

Our visit started out great. The hotel itself was fine. The bed was comfy, fresh towels and there was a hot tub- the pool was far too cold to get in. The trouble began at checkout. The manager came to me, accusing my partner of damaging the hotel. I was shocked, my partner has never damaged anything and I witnessed him being friendly and polite with the staff during our stay and as recent as that morning. The manager herself said he was friendly and polite all morning. The manager said her staff followed my partner from the third floor to the second floor (why are hotel staff following anyone guest in the hotel…?) and they said they saw him punch a placard, causing it to fall. She also said they heard him being loud in our room (why were they listening to our room?). He was packing our belongings, taking them to the vehicle and doing laundry, making whatever sounds you make during those activities. He approached them to find out what he is being accused of and then the manager got defensive. I walked in on this conversation heard the manager changing her words of what she said to me. He felt wrongly accused. He noticed a placard was about to fall off as he walked by it, didn't touch it but thought someone who works there ought to fix it.That was what they accused him of damaging! A placard that was barely holding on, a maintenance issue! I felt like they were trying to charge us for their maintenance issues. We requested to see the camera footage (who does that if they are guilty..?). We want to see the camera footage to see for ourselves what they are accusing him of.They claim the only one who has access to the footage is the Owner. I have sent an email to the owner of this hotel and so far that has gone unanswered. If you don’t look Caucasian and like you have money, you may not want...

I want to start by saying the hotel itself is wonderful. We stay at this hotel frequently as well as only staying at IHG brand hotels specifically for the rewards program. That being said, this particular hotel treats you very well when you pay to stay there and you are a Priority Club member. However, when you stay here and you are using the points you have earned by being a paying customer you don't get the same treatment. I recently stayed here using points and they wanted to put me in a handicapped one bed room instead of any of my preferences. To be fair, they did end up changing my room to a double bed but only after they realized they hadn't sold the room yet. I don't appreciate the fact that you only get the leftover rooms when booking at this particular hotel. I have booked rewards nights with other hotels and been given the option of the type of room (King, two queens, etc.). This hotel does not do that, if you try to book a rewards night it only gives you the option of a standard room based on availability upon check in, not what rooms are available at the time of booking. I am a platinum elite member and I feel I should have the same treatment whether I'm paying or using points, which are supposedly rewards for staying at their brand of hotels. I really enjoy staying at this hotel and visit the area often but am reluctant to book here as I don't want to end up with whatever room happens to be left as sometimes I'm traveling with my children. I also book my rooms at least a month, if not more, in advance to ensure availability. All rooms are available for paying customers but not for rewards. In closing, this is the only hotel in which I have had this problem. I wish they'd show a little more love for returning rewards customers, I've paid to earn...