Raising Cane's Chicken Fingers — Restaurant in Mifflin Township

Went through the drive-thru and asked for our orders to be placed on wax paper, as the hot chicken will melt through the styrofoam, creating a hole in the container and becoming extremely toxic to eat. The employee standing in the drive-thru called inside and asked if this could be done. I don't see why it possibly couldn't, as every other Cane's I've been to has no problem with this. Aside from that, it's an extremely simple task that they do for every dine-in order. The employee got a response that they could do it, and we pulled around to the window and got our food. We checked it as soon as we left the drive-thru and there was no wax paper. We went inside and described the issue to an employee (manager?), who said that the to-go food never comes on wax paper. We said that we understood that, but we had requested it and were told it would be on wax paper. We asked that the food be remade (as we don't want to eat chicken soaked in styrofoam), and he acted really inconvenienced. Forget the fact that we didn't get what we requested and had to waste time standing in line for our order to be corrected. Once we got our food and arrived back home, we discovered one order was missing Texas toast. Terrible first experience at this location, and I hope a Chick-fil-A opens next door and puts you out of business for your terrible service and...

WE ORDERED THE FOOD AND THEY MESSED THE ORDER UP…THEY SAID THEY WOULD COMP THE MEAL…WE CAME BACK TO GET THE MEAL ND THEY SAID SOMEONE HAS PICKED IT UP…HE NEIL LOKEY SAID HE IS THE GM ND THAT I CAME TO PICK IT UP ON 12/6…I TOLD HIM TO PULL THE CAMERAS TO SHOW ME PICKING IT UP HE THEN SAID HE CAN’T LOOK AT THE CAMERA HE DON’T HAVE TIME TO LOOK AT IT…I TOLD HIM ONLY SOMEONE WHO WORKS THERE WOULD KNOW THE INFORMATION NEEDED TO PICK UP THE ORDER BECAUSE I WANT TO SEE WHO CAME ND GOT IT…I TOLD HIM TO CALL THE POLICE OR WHOEVER HE NEEDS TO LOOK AT THE CAMERA BECAUSE IT WAS A INSIDE JOB SOMEONE WHO WORKS THERE SETUP MY ORDER TO BE STOLEN…I JUST WANT THE ORDER WE WHERE SUPPOSED TO GET…I CAN 100% GUARANTEE WHO EVER PICKED UP THE ORDER KNOWS SOMEONE WHO WORKS AT THAT STORE BECAUSE NO ONE WOULD KNOW THAT A ORDER WAS NEEDED TO BE COMPED BESIDES ME ND EMPLOYEES…I HIGHLY BELIEVE ITS BECAUSE I WAS BLACK ANY GM IN THERE RIGHT MIND WOULD TRY TO HELP THE CUSTOMER ND NOT TELL ME I CAME TO PICK UP MY ORDER WHEN I’M TELLING HIM CALL THE POLICE OR WHOEVER YU NEED TO LOOK AT THE CAMERA BECAUSE I’M 100% SURE IT WAS NOT ME WHO PICKED...

Burnt gain, 2nd time in a row. We had a to-go order from here with 4 meals back on Dec 16, 2022. When we got home and opened up our food, it was all burnt. The food smelled like an ashtray. A single bite would leave a burnt taste in your mouth. The whole meal went in the trash. We called, and the manager offered to replace the meal the next time we came in (reason for at least 2 stars). Tonight, Jan 3, 2023, was that night. They duplicated the meal for free. However, this too was burnt, only not nearly as bad. The fingers smelled burnt. We were able to eat some of them. When they tasted too burnt to eat, we made a pile of fingers to be thrown away. My wife convinced me not to say anything this time. We threw most of our food away and decided to give up on this location. Even the smell in the parking lot of this place smells like burnt fingers. It will be a long time before I give this place another chance. They need to figure out what's going on with their fryers. Interestingly, the french fries do not smell or taste burnt. Maybe they use separate...