A&W Restaurant — Restaurant in Millbrae

wasn't waiting for food for that long but what was disappointing was Their hygiene & there floors were sticky & there tables were not clean left over food & Crumbs on the side of the tables & drink stains on ground & there buns on there burgers were cold not warm & what didnt make sense was the whole check out part when you pay is that we got 4 papa burgers & we forgot the drinks & my mom paid them we were like did u get the drink,he said no & we said oh then she took out her card & he said No we cant use card & then what about a different card then he said no so we hade to pay cash I thought it didn't make sense like it shouldn't matter.if someone didnt have cash on them that wouldn't be the customers fault or how a&w rules go,there food is...

I have been long lauding the A&W dbl bacon cheese burger as the best $ can buy at any drive through. Sadly, this location completely bastardized my order. If I were the owner of this location, I'd fire somebody. Cold burger with one onion ring and a mound of lettuce on a cold bun and room temp beef patty. Most people don't leave reviews, they just don't patronize the venue. Today once again made me think of those that fight for $15. Try earning the $8 to $10 you're paid now. Though I should be grateful for yet again discouraging me from fast food. Perhaps the /KFC merge is the culprit. Either way, I won't be back. I'm certain I'm not alone. I can make my own floats at home for a fraction...

This A&W and KFC combo is a little disappointing. The line was outside the door and not for the food. Their was only one cashier trainee tending to the crowd. I don't blame him since he was asking for help but I blame management since he wasn't getting it.

The orders weren't being called out and there wasn't much effort being put from the kitchen. It should be a wake up call when guests are verbally complaining about the wait and are leaving because of it.

Our order was incomplete and we had lettuce in our chili dogs (not supposed to be there).

We weren't alone as we could hear the staff apologizing to guests about their orders being...