Baskin-Robbins — Restaurant in Millbrae

I ordered a custom cake on August 31st to pick up on 09/4/2022 @ 11am. Mind you this was labor day weekend and the streets were closed off. It took me forever to find parking and showed up at 12. The young lady behind the counter told me my cake wasn't ready and the cake decorator wasn't there and would be back at 2pm. My party was at 1pm. She told me to purchase another cake at a discount and at this point I was desperate for a cake since the one I thought would be ready, wasn't. I purchased another cake and left. I get home 30 minutes later for them to call me that the cake was ready. I told them I couldn't pick it up because my party had already started. Long story short, I've called them everyday to get the money reversed for the initial cake I had purchased and NO ONE HAS CALLED ME BACK, NOR DID I GET A REFUND! Is this the way you...

I ordered a bubble gum-flavored ice cream for my daughter. When she began eating it, she asked if the bubble gum-like candy in the ice cream was edible. I assumed it was, but to be sure, I asked the server. To my surprise, she responded that she wasn’t sure.

Concerned, I immediately took the dripping ice cream from my daughter and threw it away. I expected the server to replace it with another flavor given the uncertainty, but this did not happen. Instead, I was charged for the ice cream that I had discarded due to the server's lack of knowledge about the product's edibility.

I am very disappointed with this experience and the way it was handled. I believe I should not have been charged for the ice cream under the...

Was a regular if this place. Moved away 4 years ago. Decided to go to our old stomping ground. Seems this location is under new ownership. No longer makes malts, person couldn’t speak English, ice cream now almost 4.00 for kiddie size, ice crystals (old) on most ice cream in case. Decided to call the corporate office since our ice cream was so bad we threw it out. Knew it would be useless to tell employee since she was by herself and had too many customers and didn’t speak English. Waited over a week for response from owner or manager and when I finally got a canned response it didn’t even address my issues. Sad.BR needs to get a handle of owners operators before another franchise demishes before the...