Clemenza's Original Brick Oven — Restaurant in Millburn

I'll preface this with the fact that I've been here multiple times for lunch and it's always fine - service, etc. and I'll probably still come back.

But unfortunately for my two children, I ordered pickup through slice tonight on Friday at around 5:00 and it was an absolute disaster during pickup at 5.40.

Right order, wrong toppings -- in and of itself, not the end of the world, a simple mistake. I asked them to just discount whatever's different as I wanted to feed my hungry children but they insist that I let them put the toppings on, so I do.

20 minutes later the mistake mine, the screw up is now 100% theirs. I'm still waiting and now I'm pissed with extremely impatient children. Meanwhile people are coming and going picking up pizzas etc so I'm not sure if they just started over? or didn't even bother to do what they said... but it took a full 5 - 10 more minutes more after I bothered them again and told them I need everything to go. 6.30 or so I'm finally walking out with a lukewarm pizza. Did it sit while I was there annoyed? Did they just throw on the additional toppings? Who knows and who cares.

I'll probably still go for a slice in person, but never again for pickup -- absolute shit show in there at night turning a simple mistake with an understanding customer to an irritated one. No way any reputable business would allow someone to just sit around waiting like that, so I'll chalk it up to poor middle mgmt or an outliers situation. The management needs to appoint someone in charge for busy nights or underscore how to handle a problem and prioritize. There's like four kids behind the counter but I'm not sure what four kids need to do back there when there's only one oven.

The worst part is their pizza is always great when I get a slice. I want to order from there on a Friday but I'm not going to again as my stress level is not worth it with toddlers in tow.

tl;dr: geat pizza, weak...

I normally am not big on leaving reviews but sadly this place was our go to spot for some time since we moved to the area. Today was the last straw.

Either they are under new ownership which is complexly clueless or no one cares anymore. Placed an order waited almost 2 hours even though the delivery estimate was 45min. Still not a big deal. Called them it’s on its way. Waited another 30 min about.

Called again to let them know if it does not arrive within the next few I need to cancel and do something else for dinner with the kids. About 15min later driver arrives at my neighbors and finally realizes he is at the wrong house.

Finally have the food, and as expected ice cold. Everything. But whatever we are all hungry and it’s late so we eat it. 15min later doorbell rings again. It’s the pizza driver again with a whole new order. Not sure who’s order but doesn’t even realize he was just here.

At that point I decided to call and speak to the manager to explain what happens, who goes onto say he has no idea how this happened. But didn’t even care to respond to the fact the food was ice cold and was probably sitting the whole time it wasn’t getting delivered.

Used to be great, but this downward spiral just seems to be a trend and we will no longer...

I do like Clamenzas pizza, and would recommend it. But had a horrible experience with a simple cheesesteak, to go. I called it in via phone, and ordered a cheesteak, with fried onions, and I specifically said, NO peppers as sometimes that's a standard on a Cheesesteak. It was ready upon my arrival, and when I got home, I opened the bag and there was a huge roll, with 2 oz, yes 2 oz, of steak meat, a smear of cheese and a few slivers of fried onions... ALSO on the sandwich were 10, red bliss potatoes split in 1/2, on the roll with the 2 oz of steak meat.

What a disappointment... certainly I didnt ask for potatoes, nor should i have had to think to say, by the way, no potatoes... who has ever heard of such a thing, potatoes on a huge roll... the meat was like a garnish to the thing. I took off the 10 halves of the potatoes, as I don't like potatoes, not even a little.. I was left with the 2oz of steak meat, a little cheese, and a few slivers of onions..

In this community, we are not fooled by big rolls and potatoes, to bulk up 2 oz of steak meat... never again...

LaStrada and Gian Marco make a good cheeseteak, I'll stick with them...

If I had time to go back, I would have returned...