Dunkin' — Restaurant in Millbury

Yay, I think this is my first Google review. This particular DD employs an extra special one. She was glued to her phone when I approached, which is fine because the rest of her crew was doing the work anyway. She looked utterly disgusted to have to take my order, which totally makes sense because she doesn’t work there, she just gets paid there. She never spoke to me once, so it isn’t anything she said, it was just her overall disgusting attitude towards me for merely ordering a coffee. She then turned to fill my order, got so far as to fill the cup of ice but then needed a break to read her text messages and to text back. Idk what the text messages were about but I like to imagine she’s sending photos of her roast beef sandwich in exchange for pics of bratwurst. She then handed me my coffee and went straight back to roast beef photos and let her crew continue to do all the work. I don’t usually get too irritated with underpaid employees but I’d say this one employee is massively overpaid. She’s an embarrassment to your establishment and a bane to the existence of everyone else who has to share a...

I go there almost every morning on my way home from work and they're usually quick and efficient. I get the same coffee and sandwich every day and occasionally I'll have to go back in because the sandwich wasn't made right and I feel a bit of an addittude from some of the employees when I do....but there are some good ones in there. For example, the other day I forgot my wallet and I had to scrape up change in my car and when I got to the window I didn't realize it was going to cost more than I had (I usually get a medium coffee and this time I ordered a small thinking it would be a little cheaper) I told the girl to scratch the coffee since I didn't have enough money on me and I apologized. She was very nice about it and gave me the coffee anyway and told me I can just have it since I am a frequent customer. I really appreciated that, it's the little things that can make your day. So, I'm not saying it's the best Dunkin I've been to but some of the morning employees are...

I go early in the morning about 4:45ish. I do a mobile order through the app. I submit it when I’m passing by Polar Park on Chandler St. When I pull up to the speaker, 80% of the time- that’s when it’s acknowledged that a mobile order has even been submitted..

For the owners- why even be open? Just for safety purposes you should have at minimum, two people working.. Between the counter traffic and drive thru traffic- it’s ridiculous to have one person working trying to accommodate all that..

I’m sure your opening staff are not being paid to be in a constant state of chaos trying to fulfill everyone’s orders.. What are you saving by understaffing it? $50?? Deduct how many people just opt to pass by it because they don’t want to wait ten minutes to get a coffee and a wrap. I guess that’s the world we live in now.. To be fair, you’re definitely not the only franchise that does this.. The Leicester one gets people through… You should...