Panera Bread — Restaurant in Millbury

I've visited this Panera many times and the quality of food and service is hit or miss. Today, my cashier was quite pleasant however the remainder of the staff was not. They did nothing to upset me, they just don't realize that in service one shouldn't pick and choose which customers you greet or are friendly to... they should be friendly to all. I placed my order to dine in. I proceeded to the pick up area where I patiently waited. After having waited for 12 minutes, while watching 7 other people place orders after me and they receive their meals before me, I asked if mine would be ready soon. The woman asked what I ordered. I said 2 bowls of Mac and cheese... that was all. She went directly to a microwave (not sure your technical term, retrieved the pouches, placed them in a bowl and put the dishes on the counter. No apology for forgetting. No, "here you go". Just a silent stare and then she walked away. As if perhaps I was the problem? I know... the audacity of me inquiring politely about my meal. So I sat with my son, and we begin to eat. The pasta was intensely soggy, I assume because it was in the heated pouches too long. We did not approach the leader about the issue, as I didn't want a free cookie to fix the problem and I didn't have time for it to be remade. My hope is that someone reads the review and is in a position to address the inequality of service at this location. I wouldn't have been so annoyed if the staff were at least pleasant all around... mistakes do happen and I could live with $9.29 soggy mac and cheese if I weren't made to feel like a burden to the staff as well. Also, perhaps change the serving bowl size for the large mac and cheese... this looks sad and this is precisely how I was served. Not a single bite had been taken. Whole heartedly feel robbed looking at this dish. Use smaller...

Generally, in order to write a review, I have to be satisfied and feel as though a group of employees, as a whole has gone just a bit extra than would be expected in order to create a memorable experience. In this case, Panera in Millbury has exceeded all of my expectations repeatedly in cleanliness, operation, and customer service.

I began coming to Panera regularly after signing up for the Coffee subscription promotion. I have just started school again and know that coffee is the fuel that will help me through. What I really wanted was a place that I could "set-up-shop" and get down to work away from the every day hustle and bustle. The Millbury Panera has done that.

I have worked in the restaurant industry for a good portion of my life and the level and quality of service that I see every day I am here is outstanding. Management has an attention to detail that is rare and have expectations that, at least from a customer perspective, are reasonable and clear for their employees. The employees always greet me with a smile, which is clear even behind their mask and have a presence that is inviting and caring. I am always pleased with the outstanding quality of food and the ease of ordering. Though it is generally VERY busy around lunchtime, it is clear that this result is a testament to everything that I have previously discussed.

I could not be happier with my decision to sign up for that subscription and I believe that good service should be recognized when it happens. As a whole, this Panera runs with an exceptional level of service and attention and I highly recommend them to anyone looking for a good meal and a great...

The blonde lady with the screechy voice needs to be fired. My mom and I arrived at 8:15pm and nobody was around to take our order even though it closes at 9pm. They were all just cleaning.

We order our food and as we wait, this blonde lady is just screeching. Everywhere she walked, she just yelled and had no respect for any of the people who are just trying to enjoy the space. It was so obnoxious and irritating.

After a lengthy wait, we hear that same blonde lady screaming our name. I go up to get the food the instant I hear out name. She yells our name again and again - between 2 second intervals - not even giving us a second to get the food.. I yell back saying that I’m coming so other guests don’t get disturbed by more of her screaming.

And as we eat our food, this lady continues to yell nonstop. And as we’re leaving, she’s screaming jokes about a wet floor sign and is swearing without any respect to the customers there.

I’m really appalled by the service and such awful behavior from the staff. The other people did their jobs well but this lady was just unbearable. Someone has to talk to her and tell her to stop screaming all the time and making what was supposed to be a relaxed dinner - a stressful and...