Target — Local services in Millbury

I am beyond appalled. While checking out tonight (12/9/23), I witnessed the most unprofessional situation I have ever seen in a retail environment. To be quite honest with you, it is discrimination. I plan on bringing this to corporate management attention this week, however feel the need to warn you all about the night manager named Villia. Tonight I witnessed a cashier with clear special needs have a full blown panic attack, begin shaking, apologizing, and a customer asking other cashiers for help. When I tell you NO ONE came to help this woman initially, it was unbelievable. After a few minutes, a nice man came over and tried to help the cashier work through it. After a few minutes, the nastiest manager I have ever seen in my LIFE walked over to the cash register and yelled at the employee saying "JUST GO". I was flabbergasted. There is a level of empathy a person should have ESPECIALLY a manager. She just doesn't have it. A young man asked the manager if the other cashier was ok, to which the manager began badmouthing the cashier to the customer saying "She does this all the time". How dare you. How DARE YOU. If that is the case, WHY WOULD YOU PUT HER IN THAT SITUATION?! mental health, especially with the disabled, is not a laughing matter. After the cashier began to ring me up, she did not speak to me. At the end, I asked her name - to which she provided me a false name - Khaleesi. We get it lady, you like game of thrones. Target is not your kingdom. We asked another employee her name, to which he stated her name was actually Villia. I honestly hope the cashier is alright, and she can get some help with her anxiety. The store management at this store really need to take a look at this manager and her employment practices. She's going to end up costing this company a pretty penny in...

Update to original post: Target called me yesterday and apologized for my uncomfortable experience on Saturday evening. They wanted to assure me that Target is dedicated to making sure their customers feel safe while shopping in their stores. They did review the security camera footing and acknowledge that the police were called. They are working to make sure there is enough coverage during the later hours of the day. * I have no issue with the store itself. I like their products, have no problem using the website, and can usually find what I am looking for. My issue is with the lack of store security, last night Feb12, 2022. When I first arrived there was a group of teens on the sidewalk outside. By the time I parked and walked to the store, those teens had now entered the store and dispersed. As I was walking around looking at items, I could not help but hear/see these teens running all around the store, in and out of the rows, yelling to each other and one boy was even bouncing a basketball in the baby section, while his two friends sat in the rocking chairs that are on display for parents to look at. A third, much larger group of teens who appeared to be getting ready to rumble blocked the aisle. I knew then, it was time to go home. I only actually purchased 2 of the 5 things I picked out because, I was to uncomfortable to try them on. Of the two items I bought, one is going back because I didn't actually try it on and it is to big. I am going to go back in the day time, when the teens will be at school and not running around the store. Target must have store security, where were they? Why didn't they ask the teen to be mindful of the other shoppers in the store? Asking them to leave would have been an appropriate option also, given...

2/6/23- around 8pm. I was at target with my girlfriend and my 2 sisters just browsing around when one of us needed simple assistance with a question. We had approached Christian (She/They?) and was met with perhaps the most unfriendliest expression I had ever seen. After asking a question all they did was stare at us with it's rude look and wouldn't answer us. I thought at first they did not hear us so at the repeat of our question she just sighed very loudly and totally ignored us. Now I know that she heard us but still would not talk to us. There was nothing that warranted such a response, none of us were rude or disrespectful in any way, (most of us are in our early 20's and work retail so I understand its a bogus job. But why work with retail customers if you're just going to disregard every friendly attempt of assistance). Once again we repeat the question as passive as we could, maybe she had a disability so we were gentle with our tone, but she literally rolled her eyes and scoffed at us! After being scoffed at for asking just a simple question this employee just walked away without helping us one bit or saying anything except sighing or scoffing. Now I normally chalk this up to being one bad apple in a bunch but I don't think I will ever go to Millbury Target ever again. EVER! This particular apple is so rotten I would not recommend anyone to shop here. Probably my all time worst retail experience with a person under 30, normally they understand we are all trying to survive in such a tough time but Christian really just does not care about the Target name or her job. Not the Target standard I know! I would rate this zero stars if I could. I was not treated like a Guest but...