Gong cha Millbury — Restaurant in Millbury

This is the 3rd time that they messed up my drink. I always order Earl Gray milktea with regular sugar and ice. The 1st and 2nd time I also ordered the same but it tastes like tap water, absolutely zero sugar, luckily I tried it on the spot and asked them to fix it for me. But today, I ordered and went in a hurry so I didn't taste it first and unfortunately it tasted like tap water, horribly bad, even though I asked for regular sugar?? Since it was past opening time, I didn't have time to return and ask for a replacement. Quite disappointing when I bought it to drink but ended up having to throw it away. 3 drinks. What a disappointment after a long...

Update: Got charged extra $1 and cashier did not know what to do. My drink was $1 more than what I saw on the menu board (I checked my receipt and it didn't add up correctly). When I brought it up, the cashier didn't understand math or couldn't comprehend what I was saying. No manager present at the moment. I can't imagine how many people got overcharged here without knowing. It is not about money as $1 is not a big deal for me but not being able to do anything when a customer noticed their mistake is a big red flag. I was a regular but I will go to a different bubble tea shop...

Employees have a ATTITUDE! don't come here The ladies are not nice at this store.

Just go to Worcester instead.

Ive been a regular customer of GONGCHA most of the branches I visited are nice, but not on this one on my experience.. they should assign older people that has experience on how to handle customers. They should assist well instead of passing/pointing who’s going to talk to the customer if there is concern. And Also, double check your PROMO...