Domino's Pizza — Restaurant in Milpitas

I was ordering over $50 orders every other day until we started experiencing a drop in quality. My food usually comes piping hot due to fast delivery driver ( will add his name later) but the last few times under a certain manager, my orders were like warm, under-cooked, doughy, missing extra paid toppings and also lacking toppings in general.

After calling in to make some requests, I realized the problems occur when assistant manager "Binesh" or "Dinesh" is on shift He is clearly a disgruntled worker who is lacking in customer service skills often arguing with the customer and purposely making pizzas poor quality with little toppings and very under cooked. His English skills are poor and create a barrier when trying to ask questions and order. He is also a liar who may need more training because he just outright lied saying this location does not deliver to my address which clearly they do if he checked my number in the system like they are supposed to do.. he also lied saying the restaurant was supposed was not allowed to remake the same pizza I paid for extra toppings and it was not included...he wanted to give me a basic 1 toppings when I paid for a premium pie with additional toppings. Replacement items were also incorrect.

It is sad that the other manager Sonny who is a skilled prep cook and a professional manager who listens and resolves issues when necessary has to have a negligent teammate to sabotage his stellar service. I will no longer be ordering from this location if that other manager continues with sub par customer service skills, poor food preparation, and keeps being aggressive in his communication skills. I strongly urge the owners to find a replacement in order to improve operations for all people interested in making this their go to pizza spot. I just decided after a phone call with the manager that I will be ordering from elsewhere tonight. $70 loss due to poor service and just not wanting to do the...

Subject: Unacceptable Customer Experience – Request for Apology and Resolution I am writing to express my deep dissatisfaction with the service I received during my recent visit to your Domino's store located at 100 Dixon Road, Milpitas, CA 95035. I placed an order on Monday, October 14, 2024, at 7:32 PM, and received a notification by 8:00 PM that my order was complete and ready for pickup. However, my experience at the store was far from satisfactory. When I arrived to collect my order, I was met with unprofessional and dismissive behavior from a female employee. Not only was she visibly irritated, but when she couldn’t locate my order, she rudely suggested I take someone else’s order instead. This was highly inappropriate and unprofessional. The situation worsened when another employee acknowledged that my order had been mishandled, and they began preparing it only after I had already been waiting for a significant amount of time. Throughout this ordeal, the first employee made light of the situation, giggling while I waited. It was not until 8:30 PM that I finally received the two medium pizzas I had originally ordered. At no point did I receive an apology for the inconvenience or the unacceptable delay. I spent over 30 minutes beyond the expected pickup time waiting for my order, with my child waiting in the car. The lack of professionalism and the dismissive treatment I experienced is simply unacceptable. I am requesting a formal apology from the employee for the poor customer service and a resolution for the time I lost and the disrespect shown. I trust that this matter will be addressed promptly to prevent such issues in the...

I order pizza for the second time in one day. The first time was a success. The second time not so much. I ordered at 10:11. And I received a notification at 1032 that the pizzas were leaving. Which was great. The vehicle did not appear to leave the store for 15 minutes. After that, a notification came through saying it would be dropping off other deliveries before mine. Keep in mind, I am located only 3.2 miles away. The driver went to another location. 6 miles away from my delivery spot first. Food for thought, the red light the driver had to turn at to go the opposite direction of me is .5 miles from my delivery spot. Nonetheless, pizza finally arrived at 11:04. Not totally bad, but a little cold. Problem is delivery fee is $5.50 here. So I called the store and tried to say, next time if there is a back up on deliveries, let me know and I can save the delivery charge and have someone pick it. (I wasn’t physically at the delivery spot the pizza was for my employees) the manager got a serious attitude and cut me off multiple times. Not overly concerned about the delivery time. But when you send me a text saying the pizza is 8 minutes away, and it takes 35, let me know and I save the money and the time to send one to get it.

Pizza is decent enough to order again from there. Manager...