Noodles and Company — Restaurant in Milwaukee

Stopped in today...stood at the counter for at least 5 min with workers walking around and no one saying "Hello, Be with you in a min" Nothing. Finally a young lady comes to take our order, Still never greeting us. We got our order (which we unfortunately didnt check prior to leaving), get home and my daughter said my food wasnt in the bag, only hers. I call and the young lady that took the order answered and let me know she forgot to put it in the bag. She tells me that I can come back and pick it up fresh so I pause because I live 3 miles away...so she says "Well if you dont want to come thats fine"...Uh no ma'am fine for who?? Because I'm hungry and spent my money for food I have to travel back to go get because you forgot it. So I tell her I"m coming. Get there ...stand there again for a good 3 min with no one acknowledging that I had even walked in. Same young lady finally walks up and hands me a bag and said have a good day. No "I'm sorry" No "Can I comp one of the items you got for the inconvenience" Nothing. Oh , did I mention she was the manager? Grace. I love N&C but this location needs some help with customer service...mistakes happen..it's how you rectify it and ensure a return...

Overall Experience: The food itself tasted good, but I’ve noticed a steady decrease in portion sizes over time, especially with the small entrees. The portions are noticeably smaller than they used to be, but the price has gone up. For example, my small spaghetti only came with three meatballs, and the bowl is now much shallower than it used to be. After finishing, I was still hungry, which makes it hard to justify the cost.

Value: For the price, the portion sizes feel inadequate. A small should still be a filling option, not leave customers hungry. On top of that, having to pay for extra sauce feels unnecessary the dish should come with enough sauce included, without charging more.

Service / Takeout Experience: When I ordered takeout, I requested utensils, but none were included. This is a big inconvenience, especially if someone is eating on the go. If utensils are requested, they should always be provided.

Summary: While the food tastes good, the portion sizes, extra charges for sauce, and lack of basic items like utensils are disappointing. These are the main reasons I don’t visit as...

I love Noodles and Company... except this store. I came in around two pm and purchased my favorite Japanese Noodles with grilled Chicken... and a Pulled Pork sandwich... and waited and waited...

I paid almost $15 which isn't a problem when its fast good and worth it... i waited for almost 15 minutes... watched the sandwich getting cold up on the counter... i was asked a total of three times if i was helped in the meantime... I finally got my food... there was three people in the kitchen... two people behind the counter and three people on the floor... they werent understaffed.

When i got back to work i will say that the Japanese Noodles was great! But the sandwich??? NOT!!! it had more lettuce and bread than meat. There was only three small pieces of what supposed to have been pulled pork and one piece of FAT... and it was cold... my husband was not at all happy... when he asked how much i paid for it he snapped and wanted to take it back.

Oh well... i don't think i'd ever patronize this store ever...