The UPS Store — Local services in Milwaukee

I dropped off and paid for shipment of a legal document that had to be in Germany asap, then returned to work, where I found out from the customer that changes needed to be made. I called UPS and stopped the package from leaving. Then, with numerous urgent requests at work, I managed to get the document finished by 6:25. I looked up UPS' hours and found they close at 6:30, so, while running out the door, I called at exactly 6:26 to request that they hold their doors open for me for a couple of minutes. A young man with an "uh, ya, uh... hm" sort of voice and attitude told me, "we close at 6:30." I said I knew, and could he hold the door for me... I need to send a package and it's urgent. "ya. I don't know what to tell you. I have plans tonight."

He had plans. He couldn't work 3 minutes over to get a package out for a customer that had already paid for the service. He had plans.

The manager the next morning agreed to refund the cost. He didn't really have a choice. This isn't a compliment. I complained about the unprofessionalism of this store's apparent policy to close shop not one minute after 6:30, and the unprofessional "got plans tonight" commentary from a likely underpaid, bored, couldn't-care-less person who didn't have the politeness to tell me it was company policy and he had no choice. The manager's response was to tell me it was unprofessional of me to call the employee a "spoiled little [so-and-so]". He's right. It was unprofessional. And I apologized to no avail. He insisted it was a "two sided" situation, as if I was to share the blame. I'll take full credit for choosing never to go to UPS again. FedEx got the work done just fine, and they stay open till late. I don't know when "the customer is always right" adage was lost, but UPS no longer has me as a customer.

Update: They did not refund the cost. One week before this incident I had sent another urgent package to Germany through UPS. Since it didn't arrive by UPS's guaranteed date , they offered me a full refund. When I went in for the package above, instead of refunding me for parcel one, and charging me for parcel two, they refunded me the difference in price between parcel two and parcel one. --- Long story short: I was promised full refund of two shipments, and because of UPS's failed competence, am...

If I could give this 0/5 stars I would. I had the absolute worst experience returning Amazon packages with Jenny as the person “helping” me. I walked in and one worker asks if I can want to use the kiosk. Given that I had multiple returns, I have thought it would be easier to have someone help scan things through. The worker says out loud, “there’s someone here who’s returning a ton of packages” and a Jenny slowly walks to the register. She never asks how she can help or even hi how are you today. She just proceeds to VERY SLOWLY scans all my QR codes for each item and has an annoyed look on her face the entire time. I had 3 items that were sent together, and I was returning all 3 items, but did not know that they were going to be packaged and sent back together. She had already scanned in the first item and lets out a heavy sigh of hen she goes to scan the second item because apparently the QR code had already been used. She proceeds to lecture me about how I need to tell her if things go together, but NEVER gave any instructions for that in the first place or even asked if anything went together. I called her out on this and she just rolled her eyes. I still had a few items to return, but was so irritated with her attitude so I stopped and asked for the receipt. I asked for her name so I knew exactly who to call and leave a review about, and she asked for my name which she goes “nice to meet you”. However, it was NOT nice to meet her. I called the store after and spoke to the manager who seemed very uninterested. I’m telling her about my experience and you could tell she was not writing anything down and just wanted to get me off the phone. Jenny was most unpleasant person I encountered today, she should not be in the customer service industry, and she stays she needs to be retrained as well as...

Do not come here. This place is a joke. Go to Digicopy up the road.

1. I arrived at open for an emergency print job for a conference we were hosting downtown. The owner arrived 15 minutes late.
2. They charge an extra $2 to use the computer to print off a USB stick (and that is if you move fast...they charge by the minute).
3. They charge three times as much as nearby peers (again, see the Digicopy)
4. The printer jammed 20 pages in, resulting in the manager fiddling with it for twenty minutes before realizing I'll need a refund.
5. "$350!...ughhh" the manager exclaimed as he realized he had lost a sizable amount of revenue. THEN, he didn't know how to refund, resulting in two different random valued credit card refunds, and an additional cash refund of the remaining balance, which I had to double check by hand...

I wasted an hour of my time and all I got was 6 receipts and $7.64 in my own cash that I didn't want.

Do....