Dough Zone Dumpling House Clackamas — Restaurant in Milwaukie

The ordering system has some issues, and there were some good dishes and some that could be better, but it was a different experience, unlike what I've had here in the US before. Our evaluation of the dishes: beef wrap: alright, but a bit oily and could be improved with cilantro sweet and sour cucumber: tasty, little bit like cold crushed cucumber with vinegar in China sesame kale salad with peanuts: a little salty but seemed healthy and fresh Dan Dan noodles: quite a bit of numbing spice, and you can tell the noodles aren't fresh made, but it was tasty xiaolongbao (steamed small pork dumplings)- very similar to the same dish in Shanghai, which we all enjoyed pan fried dumplings (sheng jian bao)- This is the one dish we would not recommend. The dough was gummy and undercooked. In Suzhou, Jiangsu, China, these dumplings are traditional, and they should be crispy on the bottom, piping hot inside with plenty of meat broth, and garnished with sesame seeds or green onion on top. Despite this, we enjoyed the other dishes. As I've lived in China, it's not accurate to call this "dim sum" in the normal sense of Cantonese-style small dishes. The food is a mix of small dishes from east China (like xiaolongbao) and north China. I liked that you can order a variety of small dishes to share (you'll need to order two dishes per adult at least). The restaurant's service system seemed to be a bit of a mess. Several different wait staff came by to take our order, refill water, and bring dishes. The dishes seem to come out whenever the kitchen gets them ready, which is typical for restaurants in China. One of our dishes was forgotten though, but it was good that, once the mistake was noted, we were given the dish to go for free. The waiter should have checked each dish on our order, or the whole could be put in via scanning a QR code (the latter is totally normal for China now and is way more convenient than how orders are usually taken here). There were plenty of parties with kids. It's easier to order for kids since the dishes are small and easily split. The prices...

Food 3.5/5 - Service 0/5 - Ambiance 3/5

So my wife and I had went to DTF in Washington Square a couple months ago, when we found out there was a dumpling place closer to us on the east side we were excited to get a chance to try it. Came here for dinner with our 18 month old son. Ordered the scallion pancake, Xiao long bao, cucumber salad and potstickers. The food was okay/good, not exceptional, good for the price relatively speaking. Our waitress the blonde haired girl, was very friendly and accommodating, no issues with her whatsoever.

One of the runners however, Jonathan. He had brought us the cucumber salad, which has chili oil, it was a little too spicy for our kid, which is fine. I asked him when he came back with the dumplings if we could get a side of white rice.. rather than respond with “sorry we don’t have rice would you like some noodles or something else”. He rolled his eyes and audibly muttered “real Chinese restaurants don’t have that” as he walked away.

That’s the rudest thing a restaurant staff has ever said to me, I was immediately furious, didn’t want to make a scene calling a manager over to address that on the spot with my wife and kid there. I’m not sure if he was having a bad day or if he always has a crappy attitude like that, but talking to customers like that is unacceptable.

I’m not sure if he was saying that to me as a Caucasian appearing guy that is ignorant? He is some type of Asian, I won’t assume he’s Chinese, but I am, I’ve grown up eating at home and all kinds of Chinese restaurants, traditional or non, here and in HK and Canada, plenty of restaurants have rice. To make a comment like that is just asinine.

The only reason this review isn’t a 1 star is because the food was decent for the price, and the waitress was very kind. There are several other dumpling and noodle restaurants around, and we’ll likely be sticking to those...

Food was OK but portion sizes were much smaller than pictured on menu, and the pork bao especially was really bland. We also had 3 separate waiters/waitresses come and ask us if we ready for the check when we were still missing one item from our order.

Especially with the itemized receipt literally being taped to the table I would expect servers to check dishes off as they're served and not have this sort of mix-up so many times back-to-back, but even a little bit of communication between team members like, "That table still hasn't received their order of __ yet" would have helped—it almost kind of makes you wonder if workers are explicitly trained to "accidentally" make customers forget about missing dishes and pay extra for items they're never...