Make It Personalized — Local services in Milwaukie

I've been to this place before and had a good experience, so I wasn't really worried about bringing in the hat I did today.

I brought in an adjustable hat today to be embroidered and the adjustable tab was sewn into the embroidery. I took the hat back right away and the owner said he would take the stitching out, remove the tab and re-do the embroidery. He said it would take time so I said I'd come back before they closed.

My husband went back and picked it up and when he got home I looked at it and the tab was CUT!!! They didn't even sew the part they cut to prevent it from fraying.

I called them after he got home and the lady that answered was completely rude and unprofessional. When I asked her how to resolve the situation she said I could bring in another hat and they would do it on that one. Which would leave me with a personalized, ruined hat and having to spend double on something unnecessarily. When I asked her further how to resolve the situation without buying a new hat she said I'd have to call the owner to see if he would replace it. Throwing in there: "I saw it and there wasn't THAT much cut off" I don't care how much was cut off, NONE of it should have been cut off. He said he was going to remove the embroidery and fix it properly. If he was just going to cut it I could have just stood there while he did it instead of wasting another trip out to the store.

When I asked if I could bring it back in to get sewn to prevent it from fraying she said I guess so, but it wouldn't be done tomorrow.

The worker was terrible and rude and I would not take anything there ever again. Extremely...

I have been a customer of Make it Personalized for years. It’s a family business. Every job I have ever given them has been superb. I’m not a company just an individual person that comes to him with various ideas I ask him to help me create. He ALWAYS comes through for me. This last week I wanted to put a couple of hunting pictures, one of my husband and another one of a herd of elk on a sweatshirt. I brought him the pictures and he skillfully put them on. When he gave me the finished product, I realized that one of the pictures I had chosen was not right. He had mentioned it to me but for some reason I did not catch it as I’m involved in a lot of things right now. I called and asked if there was any chance he could replace one of the pictures with the correct picture I had found. He was so gracious. I returned the sweater and within one day he had changed it with the correct picture. It was perfect. I told him I expected to pay for the change because it was my mistake. When I picked up the sweater and I asked how much I owed him he said “Nothing, it ok.” He and his wife Ruth are absolutely wonderful. You will never be sorry to use them when you need something created for your project. I just love...

Amazing Custom Experience with Make It Personalized!

I had a wonderful experience working with Make It Personalized to customize two t-shirts for an upcoming ACDC concert. From start to finish, everything was smooth, creative, and super fun!

Melih was absolutely fantastic—he immediately understood what I was envisioning and went above and beyond to bring it to life. The final result was better than I could have imagined—great quality, perfect fit, and awesome attention to detail.

I've been raving about my experience with Melih and the quality of the shirts to my friends and family, and I’ll definitely be coming back for all my future custom projects. If you're looking for thoughtful, high-quality customization and great customer service, this...