Panera Bread — Restaurant in Milwaukie

I was a customer at this place tonight and the customer service I received from both managers were ridiculous. I complained to be laughed at my complaint to be told I could have a cookie and then also told sorry. I was the third customer to pick up food from the same app and what was received with the laughter because I refused what was offered based on the product and customer service was completely different from what I received and what I know is the only difference between all three of use was that I am a black woman. I arrived at the store 15 prior to pick up which was my choice waited and right at 8pm I joined the line so I was able to watch was transactionally happen. Although I did refused the product to get the other manager a simple explaination of app and im sorry. No acknowledgment of what was simply distasteful customer service from a lead. I asked for corp number and was told I could google that, I went on to ask for the owner of the store. I will be following up not just with app but also the owner. I would like them to know this distasteful managers & leads they have providing service. So when you are not willing to listen and hear the concern and not willing to try and problem solve and issue when that is the situation at hand. In the end both mangers found my complaint/request for owner's contact funny. It's not that I was looking to get something free those two have no idea who I am and what my social status is as they only know that I am a black woman who did not yell, raise their voice but did call them both on the carpet about the distastefulness. Of course they both will have a different version of the exchange because when indiviuals live with and in their privilege and/or have power, it makes it difficult to see the slant filters that are used. I WILL NEVER ENTER THIS PANERA AGAIN! TRY MAKING YOUR STAFF DO SOME CULTURAL...

I took my Mother here for Her 73rd birthday. The cashier, who I was told happened to be a General Manager had a rude attitude. Her name was something like Jasmine Zorro or maybe it was Zorra. Regardless She was not helpful and did not offer to help. What do I mean by this, well my Mom always gets a slice of Asiago bread with her soup and sandwich at many other locations. Well this Miss Zorro said no you can't do that it's against the rules. My Mom wanted her Asiago bread on Her B-Day Lunch so, I gotta deliver, right. Well Miss Zorro left me no other choice than to buy a whole loaf of Asiago bread. Fine but don't you think a General Manager might have realized it was the Asiago Bruschetta that we were trying to get, which is available according to the rules. She put no effort into helping us order and just let us order a whole loaf of bread instead of realizing we were trying to get a piece of Asiago Bruschetta. She had a flat affect with judgemental body language. I think a Kiosk would have done a better job than She did. I could not believe that the person I talked to in the store said she was the Boss of everyone at that store. When you are so focused on the rules that you lose sight of the fact your in a customer service business you end up with a bunch of rules instead of happy customer's. CEO this mean lady needs supplemental training as She just lost 2 of your customers. The food taste good and it was fresh as always, thank you to the people in the Kitchen and the dinning room staff...

Ordered food for delivery, once it was at the end of my "delivery time window" and no updates that is was done or out for delivery - I called and asked about it only to find out that they fired all their delivery drivers in July, and Door Dash does their delivery. OK, cool, a lot of places do this... so I waited ANOTHER HOUR and called again, talked to someone that said they have no control over Door Dash or the drivers and orders go missing about once a week. Really? Once a week is a lot of orders to go "missing"! On top of the snarky manager just saying they've told corporate and they do nothing and there is nothing they can do, plus talking over me that she can cancel my order over and over. No "sorry", no "we apologize and we're aware of the problem" nothing other than "I'll cancel your order"... I could literally hear her rolling her eyes about the situation. Corporate needs to figure it out and you need staff that has decent customer service skills. I was never rude, I was only asking logical questions about how exactly this happens and why, and I was met with impatients and an attitude. I know they don't want to hear customers complain, but they could probably prevent some of it with kindness and caring about their job for 5 minutes. Definitely never ordering from this...