Taco Bell — Restaurant in Milwaukie

Very disappointing place to visit, and staff lacks professionalism. Don’t expect to get the food you pay for, and don’t you dare go back for it when they forget it.

My boyfriend drove here to get food for both of us, and while they managed to provide his food, all of mine was forgotten and he didn’t notice until he opened the bag at home, as he trusted them to be able to perform their job correctly and provide the food he ordered and paid for. I tried calling four times, with the phone answering and immediately hanging up each time.

So, I had to stop what I was doing, and drive there to get my food. Once I pulled up to the speaker, I was immediately laughed at once I explained I was not ordering new food, but coming to get what was forgotten. I got to the window, and was ignored for 3 minutes until told the total for the food, as they expected me to pay for it even though I already had. He rolled his eyes and reluctantly gave me the food, and never apologized for the inconvenience. I asked if there was a leadership member or manager to speak to, and he said it was him and walked away again. I asked for a receipt for the original order, as I was never given one (only the order taped to the bag). He cursed at me and eventually printed the receipt, then proceeded to curse and tell me to leave. I asked who I could speak to about this interaction, and he said my only option was the store number (the one I already called four times with no avail). He freaked out on me, telling me I had my food and what else I need, and I explained I needed my food the first time it was ordered, and unfortunately expected professionalism when I came back to make it right.

Through the interaction he kept combing his fingers through his uncontained, unkept, long beard, and his shirt kept rising to show his belly. His cursing, avoidance, and complaining about having to be on the window was appalling. This whole experience was atrocious.

I will be making further drives to avoid an establishment that tolerates this behavior, especially within its “leadership.” I recommend doing the same, as this place is clearly not up to any kind of customer...

I went to get food from this Taco Bell and one of them was the cinnamon delights the 12 pack. So I wanted to get lunch from Taco Bell so i did and it was good at first but they forgot my cinnamon delights.. so i went to go inside because i didn’t want to go to the drive thru again but no one was at the cashier and I waited for 8 minutes. so after that i just decided to go to the drive thru because i waited too long. and so i told the lady that gave me my food that they forgot my cinnamon delights and she goes “im so sorry but next time let us know at the intercom first before you come here” why should I restate your mistake? so disappointing to hear that. and then she gives me this bag and i trusted her so i went back to work to eat but when I checked the second bag she gave me it was not the cinnamon delights! it was someone else’s order and I wasn’t satisfied because they were not even for me, they was for my parents. so I went back and I tried to tell them at the intercom but they clearly don’t have ears to listen so I went to the window and was bursting in tears because I was so frustrated and I was even more frustrated that the workers were looking at me, so humiliating. and a different guy im going to assume is the manager, I was trying to give the bag the gave me and he was like “i can’t take the food” with like an annoyed face, and i was like “well i want a refund because this is frustrating” and he still has me the cinnamon delights and gave me my refund and was like “sorry about that” and I just drove away because no apology can express the frustration i felt. by the time I went back to work my tacos were soggy and fell apart and my freeze was half melted....

Go anywhere else but here. Maybe it's poor ownership, poor management, or both, but the organizational culture of this establishment is severely lacking. If they can't serve customers at the drive-thru, then close the drive-thru. Block it off. Put up a sign. Anything. Instead, customers wait in line for 20 minutes to be turned away and told it's because of "staffing issues" and "employees are legally required to go on break." I get all that, but be proactive. Stagger the employees you DO have so that you can continue to serve your customers because without your customers, you won't need employees anyway. Am I going on a rant about Taco Bell? Yes. Not because I didn't get a mediocre taco, but because my time, your time, and the time we spend as patrons at any establishment is valuable. So, this brings me back to the workplace culture and leadership capabilities of this particular location... it's absolutely poor. The Assistant General Manager "gave the order" (his words to me on the phone) to turn customers away who ultimately wasted their time waiting in line expecting to pay for products and a services that this business is failing to produce. The franchisee should be embarrassed and ashamed for failing to meet the fundamental business objectives of...