I called today to place an order for pick-up. I was placed on hold and forgotten about for 15 minutes. I hung up and called back for a further 15 minutes only to receive a busy signal (phone off the hook still forgetting they had someone on the line). I drove up there to place my order in person, waited 5 minutes at the counter, and was finally told they had been too busy to take phone orders and that I could stand there waiting and someone might be able to take my order in a few minutes. I said no thanks and walked out. If you are too busy, or short handed, or just don't want to serve uniformed soldiers then have the courtesy to tell me the kitchen is closed or that you are not able to take any further orders at this time. This fiasco set me and my soldiers training schedule back an hour and a half and negatively impacted our productivity this afternoon. Maybe that doesn't seem like much to some but I hate failure and that's exactly what this was...a big fail.