Ruth's Chris Steak House — Restaurant in Minneapolis

My Family chose to spend Valentine's Day at Ruth Chris. From the beginning of our dining experience, things were not as expected. One because we were sat at the very back of the restaurant. My family felt like this was because we were African American women. We started to place our orders, and our server left; before completing that task, we had to track down a busser to ask him to send him back. He brought out our drinks and forgot my daughter's drink; she had to ask for it thrice. The appetizers came quickly, but the bread was slow, and we had to ask for refills. The entrees arrived, and the wait staff did not tell me my lobster side plate was scorching. I burned my hand, then quickly told my daughter so she would not try to move it. My daughter and I got the Valentine's Day special. We were forced to eat on tiny lobster plates because no one offered us regular dining plates to eat the enormous steak they brought us to share. One of my family members' food did not arrive with the rest of our food. We all felt terrible, so we had to give her some of ours to compensate. She contemplated canceling her entree order because we were almost done eating when her food arrived. Then, my daughter and I had to ask for our cheesecake over and over until we finally started to ask for it to go. As the busser boxed our leftovers he sweeped the table garbage onto one of our plates of asparagus. When we called him on it he lied, tgen perceeded to agrue that the aspargus was still something she should want with the trash added. She asked for a new order to go. Our waiter Xavier returned and inquired about her request the whole time vigoursly cleaning his ear with his finger. Our usual waiter Jesse, who is lovely, and we should have asked for him instead, gave each of us a rose, which was an extraordinary gesture. As we left the restaurant, it was snowing. We all had to take our time crossing the road because of our dress shoes and traffic. One of the valets honked at us and then flew back in reverse as my daughter, just 16, was almost hit. When I confronted him, he yelled. I didn't hit any of you. I could not believe that this was even a conversation I was having with a valet. Just now, I awoke at 2:30 a.m. and realized to add injury to insult. I was charged for a side of shrimp we never received. Altogether, this was a failure. Xavier was pleasant, but for $260, I expected this should have gone better. I am...

I’ve NEVER been to a restaurant where THE WAITER IS ABSOLUTELY RUDE! Service was poor, the food was subpar. Nicole at the front desk is discriminative/racist. The server who brought us our appetizer, did not catch his name (but it was at Dan’s table, was RUDE), it made a couple sitting next to us, apologize for what was happening to us at this restaurant before they left & we didn’t even notice they were watching.

My husband & I have been loyal customers at Ruth’s and we come here almost every month for date night. I called the restaurant 4x in the past to reserve a booth & Nicole said “you cannot reserve a booth, we can’t guarantee availability, it’s first come first serve.” Fast forward to last night 12/31, October & a few weeks ago in November, when we came in, booths were available in plenty, I asked if we can be sat at the booth, she said “No they are reserved,” but wanted to sit us in the secluded wine room or the room next to the bar. I politely declined. The couple we walked in with, did not mention any booth reservation, but they were walked in straight to the booth that was declined for us. In November we walked in maybe 5-10mins after our reservation time, she said we are late she cannot sit us in the general dining room & she can only offer the secluded back room next to the bar. I told her there are tables still available in the dining room, we arrived under the 10min grace period & there were other 4 other patrons being checked in hence why it went past the 10mins, she said those tables are not available.

The server (at Dan’s table, not Dan), an older guy with gray hair, no glasses & had on an apron. Brought out the appetizer, goat cheese & artichoke dip. He dropped the bread & crumbs all over the table, picked it up with his bare hands, placed it back on the plate said he’ll be back to clean & replace it. 15 mins later, Never came back. That’s when the couple behind us said “sorry you guys are being treated poorly.” This was our last time HERE!

You guys should be ashamed for being racist in 2022! Do better, our money is just the same as anyone else’s money. Skin color does not devalue us to anyone else. Shame on Nicole, shame on the appetizer guy & definitely shame on your establishment as a whole!...

My husband made reservations for 7:30. We got there a few minutes early. The hostess up front that greeted us let us know we could have a seat. My husband asked if we could sit at the bar instead while we wait for our table! Before the hostess could say yes another hostess butts in and says yess I can show you where it is. My husband agreed by saying “ohh yess you will show us, it’s our first time here” she takes us around the corner points and says “I don’t have time for this!” Walked away. My husband walked after her and told her to show us where the bar is. The first hostess asked me “is he okay?” I answered her “yes, his good, the lady said she was gonna show us where the bar is but didn’t” she says “well his being rude” 🤯 I said no it’s our first time here and we didn’t know where the bar was. Your coworker that butted in said she would show us but yet she didn’t” she then proceeds to say “well she’s the manager so she can walk away” 🤯 after she said that I just could not say nothing else. My husband comes back around and she asked him again “are you okay?” I answered annoyed at this point “yes I told you his good” this girl whom was the first to attend us had a tattoo on her left eyebrow. This was the most rudest restaurant I have been to. I was shocked didn’t know what else to say. Anyways we didn’t go to the bar after all. We sat down in their little waiting area. 10 minutes later we got our table. Few minutes go by and no one asked us what would we like to drink. They only brought us water. Didn’t offer anything else. Our waiter comes by and asked if we were ready. We ordered. Food was good. Everything came out alright. But the whole time we were there this “manager” (the one that butted into a conversation that wasn’t hers, and walked away saying “I don’t have time for this”) would go by our table and just gives my husband the most nasty look. This was the worst service I have experienced. Managers name is Jenna she is the most rudest and condescending person I have met at a restaurant. Never will go back. Sucks to have service like that specially after spending almost $300.

7/8 months later went back thinking it would be better! Jokes on me. Manager still rude as hell! Worst...