Target — Local services in Minneapolis

First and fore most I must say that I have been a target customer for about 15 years and the more I shop online the more I come to term with the fact that there is nothing like one on one interaction with your sales team. Here is the joust of what I have encountered in the last 4 days. I attempted to place an order 4(yes FOUR) times and once I clicked on the PayPal link it errored out so the next day I placed the order online using a credit card and again it was erroring out at this point I was beyond frustrated and decided to chat with a rep named SHADD who advised me that it was a known fact since last night the website was having technical difficulties. He offered to place the order via chat and I gave him all pertinent info credit card billing shipping ect. He advised me via chat that because of the inconvenience he would honor and note a 20% discount on my order… pheww awesome job target that was nice……..that should have been the end of my interaction……………… IT WAS NOT….. I chat with a second agent asking about the adjusted amount she states that these is no note about the incident …… I tell her I have a print out of our conversation she said email it to target(which I did and NEVER received a response) I decide to call and after spending 30minutes on the phone with a rep she tells me she will transfer me to someone who could help me……..and this is when is was STUNNED at the lack of training or even human decency that was wrapped in to what I was made to understand a supervisor. She basically said well I see it in the notes but “AINT GOT NO REASON TO HONOR THAT” SEEMS IT WAS YOUR MISTAKE FOR NOT KNOWING HOW TO SHOP ONLINE” baffled I asked her so you see where its noted they were going to honor a 20% discount but you refuse to honor she said ”YEAH THAT’S MY CALL IT’S A PRIVELAGE TO YOU NOT A GUARANTEE” I asked her if she knew these calls are recorded because I could not believe the level of insolence and rudeness coming across from her she said “YEAHH I KNOW IT DON’T MAKE NO DIFFERENCE BUT YOU ALWAYS BE HAVING PROBLEMS” like I mentioned I have been shopping you guys for a VERRRRRRRRRRYYYYY long time and mostly because you are always making sure my satisfaction is met. And I always appreciate this but my last interaction was just appalling and left a lot to be desired to the point I just want to return both orders and NEVER give my patronage to TARGET again. Hope this letter finds everyone well and although I know more than likely NO ONE cares about the 1% of consumers like me I just thought someone would know what really transpires with the customers that spend their hard earned money with...

The company I work for gave me a Target Gift Card, which is purchased from Target store in Downtown Minneapolis. I tried to used it it did not work. So I went to its customer service and they told me I have to call the target card department. Then I called them. They told me that card is somehow blocked, so I have to bring the card, ID and receipt. I went back the store again with these items. Then they told me that they cannot do anything. I asked to talk to her boss. The lady whose name is Amanda showed up with one of the employees who has over 6 foot. I assume that she bring him as body/security guard or whatever. This is very insulting because I didn't scream or use F words or anything. We bought gift card, and it didn't work, so I asked to make it work or return the card. Is this my fault? No I don't think so. and She brought body guard? This person should go back to an elementary school to start over how to talk or present yourself to customer or even as a human being. Anyway, she said I have to call target card department. I told her that I did and they told me to come to the store. She was sounded like I stole card or something. I asked her to talk to her boss. And she said she is the top at store. I hardly doubt she is THE store manager. If so, that store should hire new person ASAP, otherwise the store will close soon or later. The truth is that I make way more money than who work this store include self-claimed store manager, Amanda who cannot talk without standing by 6 feet tall boy. So I left there after she started raising her voice up and called card department again, they asked me to issue a ticket and submit all the items scanned and send them in. Why the hell do I have to do that? Their system sucked and blocked my card and I called twice and went to store twice and they are finally telling me to send the copy of my ID and all the items to unblock gift card? I will never buy their gift card and I will never go to the downtown store as long as Amanda who has elementary level IQ...

As of recent (I'd say in the last two months - I go at least, or close to once a week; have been for years), the past several visits have been disgusting... The overall appearance has been sub-par, borderline filthy... products have been placed in the wrong price slots, display cases/mounts have been disheveled and unorganized, product packaging has been ripped open, "fresh produce" has been moldy or mushy more than a few times, checkout cashiers have attitudes and literally don't care about concerns, there has been an increase of people from the streets coming in and causing disturbances - including begging for money, causing a ruckus and literally getting in the faces of other guests (myself included). I would honestly say this [Nicollet Mall] location has turned into trash, and I'd rather shop at Wal-Mart... and I despise Wal-Mart. At this point, the only reason I go here is because it is only a five minute walk from my home. Literally, everytime there has been a concern with the environment, products or people, I've politely informed an employee... their responses everytime have been to the effect of: roll their eyes snatch [whatever] out of my hands and give attitude, by making it a point I have inconvenienced them say something to the effect of "it's not my problem" or "the entire store has just been like this lately" the last one is a real confirmation of why I have zero desire to keep coming back, but here I am

Mind you, it's not every single employee - there are some that are always polite and pleasant. It's a shame this is happening, because Target is something Minnesota was once proud...