Starbucks — Restaurant in Minneapolis

My husband works in this building. He ordered a spicy falafel wrap but was given chicken instead. When he pointed out this terrible mistake, there was no apology. They just replaced the item and didn't say anything. How hard can it be to read the name of a packaged food item before heating it and serving it to a customer? What if they had triggered some fatal food allergies due to their apparent illiteracy? The location is such that they Will get captive customers even if their service is awful. Will not recommend, especially for vegetarians and others with dietary...

Got sprayed by the chocolate pump which got chocolate on my face, sweater, phone and jacket. Didnt even get an apology or offered the drink I hadn’t paid for. Just got a napkin to wipe the chocolate off my face. Either put the chocolate pump away from where customers can get sprayed or get a pump that doesn’t spray stuff...

As a Starbucks employee myself, I was quite disappointed by the customer service at this location. This is not what Starbucks is known for. Please be polite while you serve the guests as they pay for their drinks, You are not doing a favor. 😒 If you make a mistake rectify it,...