Subway — Restaurant in Minneapolis

Has to be the worst service I seen in my life. They canceled the order, did not refund us, did not care to speak to an English speaker on the phone even if I spoke Spanish calling other times. They speak spanish and ignore you on call and hang up or blocked us. Eventually using other numbers now they went above and beyond to avoid all contact. Now when you call the subway it says theyre busy. UPDATE: We went to that subway. NOT BUSY AT ALL, no one was there but us and i can see why now. They acted like the order never existed, even with proof of payment and cancelation. There goes $80!! And they didn't want to get the manager saying he wouldn't be able to help. All they did was repeat and repeat like a broke record player. And support dorsnt help its using AI to talk to us and guess what it said go to the subway for a refund even though THAT subway said they can't. Now my bank will take 2 weeks to try and figure it out or if they can even refund it at all. I wish I could do 0 stars. Getting...

I had a really frustrating experience with this Subway location. I placed an order through the app, and was charged $80, but when I arrived, the store told me the order had been cancelled on their end and never processed. The problem is, the money was still taken from my account, and they said there was nothing they could do because they didn’t receive the order. To make things worse, none of the staff spoke English, so trying to explain the situation and ask for help was nearly impossible. I used translation apps and tried to show them the charge on my phone, but I was just told again and again that they couldn’t help me. Now I’m out $80, with no food, no order, and no clear way to get a refund. I tried reaching out through the app, but haven’t gotten a resolution yet. I understand mistakes happen, but there needs to be better communication and a clearer process for handling issues like this. At the very least, someone at the store should be able to speak enough English to help resolve...

Rude staff. Tried to rush me by making me give my order while someone else was still in front of me and I had stated I wasn't there for a sandwich, so there was no reason for anyone to start asking me anything before I got up to the counter. Even said I wasn't ready, because I was checking my Cashapp balance. I just wanted a cookie and a fountain soda and got a side of unnecessary attitude with it. I had never seen smaller cups at a Subway before, so that threw me off too. The fountain soda looked like it was coming out too clear and thankfully it wasn't watered down and just had way high carbonation so I had to take more pauses getting it into the cup, but in my experience, it usually doesn't look like that unless the bib is low or hooked up wrong. I didn't even realize I could've gotten something pre-packaged until I was leaving because they keep their other drinks in a small cooler behind the counter, which is also new to me. I wouldn't go back to this one even if I...