Empire Pizza Mint Hill — Restaurant in Mint Hill

Update from previous review: Not sure what changed but someone turned things back around. We have had great service and our food is always great! It seems to be back to the way it was and I am so happy about that! I wanted to make sure I updated my previous review because they are back to where they were before. Definitely recommend to anyone looking for a great place to eat and hang out!

We have eaten here since they opened. I absolutely loved this place, especially their boneless wings. I don’t know what changed, not sure if there is new management or owners but they have not been the same the last couple months. Their boneless wings are clearly a different type, they used to be really crunchy and held sauce and now they look like little meatballs and are soggy after sitting in sauce.

Their pizza is so greasy you need like 20 napkins, it used to be so good and well made. Their wraps are def not hand held, they fall apart the second you pick them up.

The service is so not up to speed like they used to be. Dining in and dining out, they are not happy to be there and their to go through door dash or pick up they seem to always forget something.

When I tell you I would have eaten here everyday months ago I am not lying. They never got orders wrong, they were pleasant and their food was great. Something has changed and they need to get it together. I really wish they would bring back their old boneless wings cuz they were better than any place I’ve ever had.

Hopefully they will change cuz I would hate to see a good place go down hill and go out...

Ask me how my night is? Thank you for asking. I'm picking Olives off my pizza. I know what you are thinking, but why didn't you say no olives? That's the funny part, I did. You are probably also asking if they put olives on it, why didn't you just send it back? Because this was to go.

I know I should have checked. I mean, this place honestly screws up our order at least a third of the time. You are probably asking why I go back. And the truth is, there is no other place to go. And the servers are really nice. Except for the bald guy. He Smurfs up every order he touches. This guy somehow messed up an order of chicken parmesan. There is a button for it, but he somehow messed it up. He couldn't press a button correctly. Kind of embarrassing.

Now I wonder if it's the kids in the back? I used to work in a pizza place and I'm sure I made my share of mistakes. But the sheer amount of Alfed Upped food seems almost intentional. So maybe it's the bartenders that can't enter orders correctly? I really don't know. Maybe they don't like me? I mean I tip 22-25%, I'm polite, I laugh at their stories. I listen to them bad mouthing the owner. What's not to love?

I wish this place didn't constantly Munson my food. Because it taste good. But it will always be wrong. And I guess it's my fault for expecting competency. I mean, hold the olives is pretty complex.

But yeah, a solid 3 Stars for the...

Update: Got an order from the restaurant this time. All food was ready (makes me think last time it was UberEats, not the restaurant). Calzone had tomatoes, we didn't order that but maybe it just comes in there so it's probably best to ask what's automatically included. Pizza was HUGE. Good taste but if you're a small group of 3 or 4 beware that they don't have any mediums- the small is personal pan-kid-sized while the large is HUGE (think large NY slices, but an entire pizza worth). They do sell pizza by the slice though which is a plus but it seems like toppings are added after the pizza is warmed so they just sit on top not actually melted with the cheese and not the warmest. Now my favorite part - THE WINGS!!! I don't eat meat often or in large quantities...when I tell you I demolished a 12-piece!! Perfectly sauced and crispy how I like. Will definitely be returning.

Old Review: Ordered food via UberEats and it was cancelled after a hour. The restaurant alerted us they were out of an item and told us to replace it. We did. Then it said our order was being prepared. Not sure if the driver stole our food or the restaurant pretended to prepare it for an hour and even fake engaged us. Needless to say it’s now late and our order was cancelled. We had a huge order for a bunch of people (over $80 worth of food). Reviews look good and so did the photos…maybe we’ll get to...