Jimmy John's — Restaurant in Mishawaka

Well, other than the bread being a bit harder than normal to bite into, sandwiches were okay, but my problem stems from the customer service I received. I understand that we all have to wear masks and all, but it would be very helpful to your customers if the order taker would speak in a normal tone of voice and not a mumbled whisper. When I asked your order taker, Raphael, to please repeat what he said to me, and I also stated I am hearing impaired, he just heaved a huge sigh and rolled his eyes at me. Then he repeated his question barely any louder than the first time but with an attitude. I rushed through the rest of my order just so I could hurry and get out of there before I yelled at him. I won’t be back to that location, since it seems to be okay to discriminate against those with a...

I always dread ordering from this particular location. It doesn't matter what time of day it is, their typical turnaround time on a delivery is usually upwards of 45 minutes to an hour. Now, I understand that there are peak hours for orders as well as multiple orders per delivery, but from the store off Main St. to where I work (just barely off of Grape, on Douglas) it takes just over 3 minutes to drive directly there. It consistently taking 15 times longer than that drive just seems like a lot to process considering the orders themselves don't take more than that initial 3 minutes to prepare.

A long story short, I'm consistently disappointed with this particular location. For a place that prides themselves on fast deliveries, I have, without question, never received an order that fits that...

Ordered ahead on the app so it would be delivered by lunch time. After waiting an extra hour and 15 minutes and 3 phone calls to the store. They finally remade the order and sent it with a different driver. I understand that it was the original driver's first day, but as the store manager said "he wasn't familiar with the area and didn't understand much English" sending him out on his first day alone, does not set up your employees for success. I also understand that employees get sick and have to call off, so there were limited drivers. But that is not an excuse to set your...