Liquid Planet on Broadway - Downtown Missoula — Restaurant in Missoula

First let me start with the staff. The staff here is amazing. They are the friendliest staff I've come across in a long time. I love that they know my name and know what I want when I come in. The staff isn't the issue. Liquid Planet has become the Starbucks of Missoula. Why would you ever need so many locations in such a small area. Don't get me wrong I think it's great to expand and build on something but why not perfect what you started one store at a time and then move on to a new location.? I also find the super powerful looking over your shoulder corporate coffee shop feel to be exhausting. Not only on the wonderful staff you have but the customers. There is a rule. 30 feet or 30 seconds. I'm sure there are thousands or retail rules but the employees must have a boss telling them that they need to make sure before that second foot is in the door that the customer needs to be screamed at from across the store with a HELLO HOW ARE YOU? It is one of the most uncomfortable feelings in the world. Again your staff is amazing and you should remember that. You don't need to have them yell out to a customer coming in the door. A simple hello and a smile at the counter goes a long way. Lastly if you are going to increase all of your prices that much you should take the old signs down that show how much more you are charging people then you use to. It was shocking to come in and order my same old drink and realize that the prices have gone up significantly. Again your staff is amazing so don't take your corporate actions out on them, Just lower your pressure on them and let the customers and employees enjoy themselves. I'm sorry I even had to write this but I had to.When your location is just across the street from me and I can't go into it, that means something. I hope one day I can re-enter this place and just be greeted as a human not as a...

Summary: good coffee and nice building with nice workers, with an experience soured by charging $0.50 for “salsa”, and heating croissant in a microwave.

There’s some good things about this place: it’s a nice spacious interior, recently remodeled. There’s free water with real cups (not disposable). Plenty of seating. Good organic drip coffee!

But when you charge someone $0.50 for “salsa” for their burrito — without even warning them that it costs extra — and then find out that the “salsa” is actually just two packets of HeinzKraft picante sauce loaded with preservatives, it REALLY sours the whole experience. Also, if you’re going to charge almost five bucks for a croissant, could you please heat it up in a small toaster oven, not a microwave!?!?? These details really cheapened the experience at Liquid Planet, which is odd because the prices are not cheap. I could totally see charging a small amount for salsa if it was actually real salsa!! This city even has locally made brands of salsa that they could have stocked. What a shock.

Owing to these issues, I would describe my feelings about this establishment with the following words: gross, corporate, not local, microwaved,...

I don't go to Liquid Planet very much since my last experience when I wanted a cup of coffee to enjoy by the window and found a dead fly in the bottom of my mug (on my last sip - ugh). I literally spit the fly out not knowing what it was. However, I thought I would enjoy a nice coffee to go while doing my Christmas shopping. Again, almost all the way through my drink I noticed something in the bottom. As I poured out the last 1/6 of my drink, I found a quarter sitting in the bottom. YUCK! Finding gross objects twice in my coffee is WAY TOO MUCH considering how infrequently I purchase drinks there. I can assure Liquid Planet that I will never buy another drink until I know they have some sanitary standards. Think twice before you order and pass on the "garnish"....you never know...