Moe's Southwest Grill — Restaurant in Mobile

She knew I was coming to make this so I hope she sees this 1st Moe’s is a go to especially with the deals now Moe’s probably didn’t think some would notice but the size of their bowls are smaller (you know how chipotle is giving smaller portions Moe’s has smaller bowls now) 2nd if there’s no meat on the line why make people get something they don’t want bc you don’t want to do your job? I was in yesterday and the little girl working the meat must’ve wanted to go home The couple in front of me got scraps of the adobo chicken and when I asked for some it was a 10 minute wait or so she claimed As she took the rest of the chicken out for the couple in front of me she decided not to cut it but give them the scraps that were left And when I asked she had someone else cut the chicken and I was told to chose another protein Chose that nasty tequila lime mess (leave that where it is that was nasty af) I started to walk out of the line after not being accommodated, but because the other girl stepped in and helped me, I went ahead and paid for my food and left Now mind you last time I had this issue because that is a popular chicken. They went ahead and made my bowl while someone else was cutting up the chicken and then topped it with the chicken I wanted that is what you call customer service and accommodations. It’s just that if you don’t want to work in customer service like with people then dont Some people Just want a quick meal after a long day of work with no problems She was sweet, just inconsiderate So be mindful when you want your protein make sure there’s enough to not cheat yourself and if they have to do their job to cut the chicken, make them if that’s...

I ordered a burrito on yesterday through DoorDash. Over half of the ingredients that I asked for were not in the burrito. It was literally only ground beef and corn. I called to speak with a manager about my order on yesterday and the young woman who answered said her name was Kayla and that she was the manager but no resolution was reached. I attempted to resolve the issue today because I figured she wasn’t being honest about being the manager. Well, I was told today that there was nothing that could be done because that was yesterday and they have no manager named Kayla, but this is why I called back. I also have my receipt of what I paid for. It may not mean anything to the manager and employees at Moe’s on McGregor Ave but I will not be patronizing their establishment again. Yes my money was wasted. I get it, you don’t need my money or my business and that’s okay but treating me with disrespect and as if I don’t matter...

(This is what my mom wrote on facebook) I went to Moe’s on Airport at McGregor, purchased two bowls and paid $23.00. When I got home with the food, I found out that the seasoned rice was raw, and crunchy. The steak on my husband’s plate was hard and not palatable. I called to voice my opinion, the manager ask me, what do you want me to do about it? I was thrown off of my game and I said,”I just called to complain.” The next day I took the food back to the store. The on duty manager told me they were not going to give me a refund because that's the way they cook their rice. That they changed their steak and she didn't know why it was hard. I asked for another food item and she said, “no.” What kind of food establishment does not give the customer some kind of compensation when you can clearly see that we did not enjoy the food. This is the picture of the good that I left...