Baskin-Robbins — Restaurant in Modesto

I went in with my family. A young girl helped me and was nice at first. I went back and tried to get me a milkshake. There was 1 couple in front of me, I patiently stood there and waited for about 5 mins. Two ladies walked in and instead of helping me (who was standing there, waiting for about 5 mins) she told these two ladies she will be with them in a minute. I was confused because she obviously saw me the whole time and didn't say anything to me, so I was hoping I misheard her. But nope, she went on and cash the couple in front of me out and helped the two ladies who barely came in. She looked at me and looked back down because she knew by this time, I was pretty confused and irritated that not only did she not acknowledge me standing there, patiently waiting for her, she didn't care about to apologize for helping someone else instead of me. Another customer walked in and one of the other worker came to help her, then she said I was in front of her and she went on and tried to help one of the same two ladies who were already being helped. By this time, I was annoyed by these two workers because they have NO CUSTOMER SERVICE SKILLS, whatsoever. One of the ladies finally turned around and asked if I was in front her and I said yes, I was I front of them and the young lady who helped them saw me standing there the whole time and didn't offer to help me. Of course, she didn't apologize or even want to look at me. Do you guys not train your employees to treat ALL customers the same? Did I just want to stand there and look at her serve everyone else? PLEASE hire or train your employees to have better service. I am usually not the type to complain about things like this, but this incident showed me how immature this worker was. If they do not like their job, hire someone who is not going to look annoyed because they are getting busy at...

My husband and I visited this ice-cream shop about 1/2 an hour before it closed. A very professional young gentleman named Rami welcomed us, offered samples, gave suggestions and was an all around pleasure to be around. While he was creating my order we wandered over to the cake refrigerator to scope out what we wanted for an upcoming order. A completely unprofessional and rude female with long hair stood a foot from us holding a mop and stared at us, making it very obvious that we were in her way. We got the hint and moved away from the cakes. She immediately turned the refrigerator lights off before we even made our way back to Rami (who was busy making my delicious sundae!). Through talking to this young man we found out that he hadn't even been clocked in the whole time he was helping us! Now that is a young man that understands customer service! He should be commended for his great work and for his excellent attitude!! Thank you, Rami! If not for you we would have walked away as unhappy customers. Instead you showed everyone else there how it should be done! Nice work! My review of Rami is 5 stars but because of the other employee I could not rate the whole...

This review is for custom order ice cream cake.

It was so easy to order a custom ice cream cake online. I specifically wanted the custom photo cake - where they print an uploaded picture on the top of the cake. I ordered & paid online.

On the day of pick-up, they called & stated they didn't have the Fudge Crunch available so they provided alternate options. I went for the half vanilla and half chocolate ice cream with chocolate cake.

This was a birthday cake for my husband and the theme is "serial killer" (lol, I know) so the picture I had put on the cake was of our two pups dressed as Freddy Krueger & Chucky. I also choose red trim to go along with the theme.

I've past this Baskin Robbins a ton since I always go to the Asian Market in the plaza next to this building but honestly, didn't know this place was here - if you weren't looking for it, you'd definitely miss it.

When picking up my cake, there was a bit of a mix-up so it took a while to find it but eventually, I got it & I was so happy with the results. Although I would have loved the Fudge Crunch, it still tasted yums!

Don't knock the custom ice cream cakes - easy to order...