Captain D's — Restaurant in Monroe

I have never experienced anything like my husband and I did tonight at the Monroe area Captain D's. First of all, we pulled up to the speaker and the girl taking orders had her mike on and we could hear their personal conversations and them arguing about why the line is so long and crazy stuff. We sat there for over 5 minutes waiting on her to respond. My husband said "hello?" and all we got was a rude "hold on" and a few minutes later again my husband said "hello" and she very rudely said "i said hold on!" She finally said she was ready to take our order. My husband gave her my order then all of a sudden all we could hear is "Is Chris still here? Im about to go check" and boom just like that she walks away for 10 minutes leaving us to sit and wait for someone to finish taking our order. About 10 minutes later she finally comes back and we had to tell her our order again. We finally got our order taken and had to wait and wait and wait until finally we drove off without our order. When we passed back by after going to taco bell, the same people were still in line waiting. It was the most unprofessional business we have EVER seen in our entire lives. They need to fire and hire...

The person that took our order sounded like they couldn’t stand being there their voice was so depressing & rude.. There is no way that was a freshly fixed bake potato the cheese was melted but, hard like it has been fix hours ago and had been sitting out in the kitchen. I ordered shrimp as well and the wood it was on was so badly burnt That i had wood chips all in my food!! The rice was half cooked half uncooked or, maybe it was just Sitting out for so long that it dried up... When I opened my plate the over all look of it was a extreme let down. The food was not presented well at all. They could have done better. Now when I opened my partners plate I was just horrified.. there was a solid bite chunk with teeth marks and everything taken out of his hush puppy 🤮 THE OWNER OF THIS CHAIN SHOULD GO THREW THE DRIVE THU AND, SEE WHATS...

The guy at the register was friendly, pleasant, and offered an extra item ie: 5 pc shrimp..if we wanted. Store didn't seem to be as tidy as you'd want at a food establishment. The wait was considerable, but it was close to closing time, so I can understand that, since I know they actually fry the fish, not just throw frozen fish in grease. It's battered and made fresh, so I can't complain too much on waiting. All in all the fish and chips were very tasty and cooked right, and the young man taking the orders and packing them to go, etc did a good job. (Guy that has his hair about 4 to 6 inches long in twist or dreads) as I didn't catch his name made it a decent experience. He was also polite when he delivered the food to the dine in customers, as he offered/grabbed forks, or whatever they needed so they didn't have to get up. ...