Chipotle Mexican Grill — Restaurant in Mont Belvieu

I went to chipotle at approximately 8:00pm on 7/27/24 and there were two young men and one younger woman working on the food line. I waited a little longer than normal due to them preparing online orders but it was no longer than 3 minutes. When it was my turn to order, I ordered a chicken bowl with a side of chips. The cashier stated that my order total was 12.02. I handed him a 20 dollar bill and he stated that he did not have enough cash for the 7 dollars in change. I asked him, " Well, what's the plan?" He then called over the young lady and began speaking to her in Spanish , and she also stated that they could not serve me with cash due to not having 5's or 1's. There was no sign stating that they didn't have cash nor that they were only able to accept debit at the time. Could they not change out the drawer or access the safe to get change? Could they not use the stack of one dollar bills in the tip jar? Maybe offer to up-sale me so my bill could reach 20 dollars? My only option was to pay with a debit card and if that would have been previously stated, I would not have placed an order. It was a waste of my time and food for the company. Also, while waiting, a woman walks in with an incorrect order. The label on the food was totally different from the food in the bowl including the protein choice. The lady handed the man the plate , and he threw it away in the trash then proceeded to make another. Another inconvenience for the customer and waste of food for the company. I'm sure there are many restaurants nearby who would love to take my cash and not turn me away due to not having enough change. I order here maybe once a week and often order delivery for myself and my coworkers. Definitely a loss for the company, and I will tell...

I visited this store this evening and it appeared that call in orders were being prepared. I was in line behind other customers. Apparently, customer service skills aren't in training procedures. There was no I will be right with you until the employee had to walk away. Others were in the back I am assuming preparing backups. Noone stepped in to help (not sure of procedures). I ordered a chicken bowl. I told the employee I wanted extra queso on the side as I was ordering chips. I am not sure if he heard the last part. When I got to the register to pay, I told the cashier I had the queso on the side already but I wanted chips and queso and I got the queso so I wouldn't have to wait to get queso due to it being a little busy. I was OVERCHARGED!!! Instead of the cashier getting another queso, she just bagged what she assumed was EXTRA although I told her I didn't get extra with the food. This is another opportunity for training. These school aged employees aren't listening, don't show empathy, and need to engage with customers that dine-in and/or carry out. I am reconsidering visiting this location because this is the second time I had my order wrong. To top it off I barely had a nice portion size compared to the last time I dined in but had to pay $16.00 for a meal a 3-year-old can eat. UNACCEPTABLE!! Get it...

1 star rating!

This was by far the worst experience I’ve ever had at a Chipotle. I placed my order through the app and made sure all my selections and notes were clearly specified. When I arrived at the drive-thru to pick it up, all of my sauces were missing.

Turns out, someone had placed the sauces in a separate bag but failed to include it with the main order. I didn’t realize this until I got home, so I had to drive all the way back just to get what should have been included in the first place. Before leaving the second time, I double-checked in my car — and still found that one of my sauces was missing.

That’s three trips for one order. Absolutely unnecessary and incredibly frustrating.

I’m highly disappointed with this location. This kind of carelessness is unacceptable. If your team can’t take a moment to double-check orders before handing them out, then something needs to change. I don’t plan on returning to this location, and I hope they seriously reevaluate how they handle mobile orders — because this was ridiculous. Especially when you’re hungry, this kind of experience just makes...