McDonald's — Restaurant in Mont Belvieu

Man, this will be a lengthy review. I live close by this mcdonalds. I have 2 boys so we frequent this establishment. They are so hit and miss. When I say that, I'm referring to the drive thru, food quantity, attitudes of employees, wait time. The whole nine yards. They do have a few very good drive through attendants taking the orders, they are very fast and efficient and get the orders correct 99% of the time. Almost everytime when u pull up to get your food, they ask you to pull up, or park in one of the numbered spaces. They do it wether there is 9 cars behind you or none. Very rarely is your food ever ready or almost ready at the second window. I do understand the reasoning if your busy but when there isn't anyone else in the drive thru?

They want to charge you for extra sauces, which is fine, we don't mind paying for 2 extra sauces. But they won't even put the ones in there that came with the meals. So everytime we have to check. If we ask them to make sure they put them in there before handing us the food, they get a certain attitude like your troubling them. No you want to make me pay for em that's fine, but you make sure they are in there when u put the order together because now it is on the screen along with the rest of the order. Now I know this is fast food and people make mistakes. Folks shouldn't expect perfect service or food , but when we frequent there and the exact same mistakes or attitudes are there repeatedly, it can get frustrating.

The last 2 times we have gone, the French fries weren't even half full of frys in the containers literally. And I took pictures of it and showed them. Like I said they are hit and miss. There again on a day or 2 we go, everything is fine and food is hot as can be. The inside is very nice and for the most part very clean.

The play area is nice for kids to be able to play like the good old days when most all mcdonalds had one. I do think people should keep a better eye on kids or what have ya. Sometimes there are kids way to big to be in there with the little ones. But I wouldn't base you picking this mcdonalds off their playground area by no means. The Food is McDonald's fast food and it taste like every other mcdonalds, overall it's a very nice mcdonalds and the Staff is mostly nice and have good attitudes. Anytime we have had problems with food or anything, they have always made it right, so u can take that into consideration before choosing as well. I hope this review helps and answers any questions...

Ordered our food on the app.i did it to where I was picking it up at the drive thru..I pick it up and go home, and they didn't put my girlfriends homestyle burger in the bag. And this is very aggravating. I don't think they understand what this does. Someone doesn't get to eat until the person that went eats ..so it isn't more of a loss. because the fries are usually at best luke warm when I get home anyways.. so she calls them and a girl answers and automatically on the defensive saying she has been watching the line and they hadn't missed anything...well this person needs to go get a eye checkup!!! But irregardless I take the receipts to the drive thru and was telling the young man at the window about the situation and this girl comes up to him saying it was in there I said no it was not , I said do you think I would go through all of this to try to get a homestyle burger for free? Because let me inform you i don't want or expect anything ever for free ! But what I do expect is to get what I paid for!!! So basically this girl is saying I am lying! That pissed me off because it has cost me enough already at this point gas for 2 trips, my girlfriends main part of her meal missing. So she gets to eat her fries , then later gets her hamburger, what a screwed up deal. And then when she finally got it. it was made wrong. But what made this a really messed up deal is this young girl with the neck tattoo basically saying I was a liar..let me tell you something, I am not a liar and want nothing for free from McDonald's ...and this place definitely lost a few customers over it. If nothing else,I know they have cameras in there, show her the video where she is wrong! and she needs to learn how to treat customers. Because I would never spend another dime...

This place needs some better leadership. Lorena, the Manager, stood there and watched me waiting for our food. I had ordered on the kiosk about 10 minutes before and ordered to go. After waiting for 5 more minutes at the counter, she asked if I wanted our drinks. After she gave me the cups, they placed our fries in the fryer, 15 minutes after I had ordered at the kiosk. There were employees eating, drinking, and just standing around behind the counter by the work stations. When my wife and I went to get our cups filled at the drink station, we can hear some employees on the other side of the drink machine cursing and complaining about his girlfriend. I went back and asked Lorena what was the hold up and she said they were waiting on the fries. I told her that she had people cursing and just standing around and eating. Lorena went to talk to the employee that was cursing. The employee that was cursing did come to the counter and apologized to us. Lorena finally gets our order and placed it on a tray. I told her that it was to go. She then places it inside a bag, grabs the receipt and wads it up and throws it in the trash. I asked her for the receipt and she said she threw it away. She asked me if I really wanted it and I told her yes. She prints out 3 different receipts and then gives me the third receipt. It was not even what I had ordered on the receipt she gave me. We leave and when we get home, the damn food was COLD... I Will NOT RECOMMEND this place at night. I would give 0...