Cannery Row Delicatessen — Restaurant in Monterey

August 2011 - We were visiting Monterey and this place seemed to have a nice location and atmosphere. Well, that's about where the good comes to an end. Food was ok. I'd say a 3.5. Nothing special, but was good enough. My low rating comes mostly from their staff, which was somewhat unfriendly and apathetic. Their ordering system doesn't really make sense, either. They had signs up that said they include a bunch of condiments and toppings on ALL of their sandwiches. This just makes it confusing to order. Instead of just saying what you want on it (i.e, mayo, mustard, etc.) you have to figure out what you DON'T want. Again, confusing. Especially for first time customers. The employees taking our order seemed confused/distracted to top it off. Not surprisingly, they got our order wrong. Twice. We visit Monterey a few times a year, and I doubt we'll ever come back here. Mostly to the fault of their...

Ate here twice, very close to the hotel. First day breakfast sandwiches and cream cheese bagel with cucumbers and tomatoes. Sandwiches were hearty and a large portion. Bagel with tomato and cucumbers, I generally prefer thinner slices of both but over all it was good. Next visit was a day or two later. I ordered a pastrami sandwich with light mayo, mustard and cheese and a breakfast sandwich for my wife and daughter to share. Also ordered hot chocolate for my daughter. Received food in stages. Person delivering seemed somewhat annoyed with I guess life? Any how all food came except my daughters hot cocoa. She went up to inquire about it and was given cup with "here, take it" comment. Additionally pastrami sandwich was slathered in mayo and mustard. So much so that the lettuce was super soggy. I ate most of it because well pastrami.....would probably return to give another chance next trip if I am...

I'd recommend checking your recipe after you pay as I found mine had a $5.00 unknown charge, when I asked the cashier "Ulices" about it I was given the money back immediately but no explanation. While we were waiting for our sandwiches to be made my daughter was drinking their complimentary waster they had out (which had a lid on it) and I noticed bugs floating in the water. I called a worker over and let him know he laughed about it. We took our food to go, once we sat to eat one of the sandwiches (being $9.00) had absolutely no meat on it. Just a bunch of veggies. I tried going back to the deli, a worker named Melissa refused to help me saying they were closed and the person who was inside disappeared upstairs which looked to be a house on top of the shop. We asked for a manager # and even the owners #. She refused and said they won't be there untill next Thursday.... 5 DAYS AWAY! Very bad...