Dairy Queen Grill & Chill — Restaurant in Moorhead

This Dairy Queen has gone downhill fast. Years ago it used to be a good place to get ice cream and hang out with friends, today it is not. I waited to write this bad review, because I used to enjoy going here, and I had hoped that my recent disappointing experiences had been flukes. Unfortunately, it has become clear that bad experiences are not a fluke, and that they are the new normal. The past three times that I have gone here I have ordered blizzards and have been thoroughly disappointed each time. Three times ago, I tried an Oreo hot cocoa blizzard. The blizzard had one piece of Oreo in it. I essentially payed a very marked up price for some chocolate ice cream. Two times ago, I ordered a cookie dough blizzard. The top quarter of the blizzard was good. The second quarter got worse fast, and the bottom half of the blizzard was simply vanilla ice cream. The infused fudge hadn't even been mixed into the bottom half. I waited a couple of months before going again, hoping that something would have changed. I ordered a cookie jar blizzard yesterday and my friend ordered a cookie dough blizzard. His cookie dough blizzard had no cookie dough in the bottom half. My cookie jar blizzard had no cookie dough except in the top quarter, and there was not have a single piece of Oreo in the blizzard. Needless to say, I will not be going back to this Dairy Queen. If I want Dairy Queen during the winter, I will...

Utterly pathetic, unorganized, rude, snotty, and I don't care aditude I have ever experienced at a restaurant. The manager was too busy to talk with the customers because he was on his cell phone!!!!! We were told by the other employees that he was to busy to deal with customer complaints. We were they for 45 min. And NEVER got our food. Or our money BACK after we asked for it back. The manager had the gull to say I am too busy to deal with this now! We are now waiting for a phone call from the franchise owner after speaking with Dairy queen Corp. This is not the first time that this has happened. Out of the handful of times, every time we have gone in, we have had crappy service. This one is by the far the worst that we have experienced. I give this restaurant a 1 star rating only because there is no lower rating. I write this as a warning to anyone thinking that they well have a enjoyable and relaxing visit at this restaurant. I felt sorry for the other families that were there wanting their money BACK, when the manager would NOT ever look at them or say...

Worst service and extremely over priced. We went through the drive thru and clearly witnessed one of the female employees who was preparing food pick up her cell phone that was sitting on the food prep table and start texting with her foodservice gloves on. She put the phone back down on the prep table, didn't change her gloves and continued to assemble a hot dog. Seriously disgusting. I have a photographic evidence that will be shared with the health inspector. Plus, the male employee who served us was supposed to serve the blizzard upside down otherwise the next one was free, all he did was quickly tipped it horizontally for 2 secs and handed it to my husband right side up. I said something and the guy immediately snapped and said, "I tipped it!" We will continue utilizing the ORIGINAL, one and only, Moorhead Dairy Queen located downtown - Troy DeLeon and his wife know how to treat their customers. None of this corporate BS with terrible service and...