It took an unreasonable amount of time to be greeted/served in an empty store as neither employees looked up for a few minutes upon entering. One of our toasted sandwiches was cold (I guess you can’t toast 2 at once) and I found something hard in my rotisserie chicken which I don’t necessarily blame the restaurant for, was just gross. I do however want to rate their service. The guy making our sandwiches was pleasant and smiley. His coworker, clearly older than him with small gauges and a longer beard/mustache, was particularly rude about the fact that we came in close to closing saying that of course they don’t have this and that 30 mins to closing and insulting the work of our sandwich-maker. My boyfriend and I both worked in the food industry so we get it but that’s no excuse for rudeness. Our sandwich-maker, seemingly new, made a few comments to his older coworker, one about not acting like he hates his job. I feel bad that our sandwich-maker has to deal with that guy. What a low-life. We won’t be visiting this Subway again given how unwanted we felt. Make the trip to the one south...
Read moreDrive up & ordered. @34th St by TSC. The flavor of ingredients 5, Italian bread 1 "meh" not impressed. I think the roll is smaller. Bread is tougher -- especially when warmed for chicken teriyaki then cools off. So tough it was hard to bite off and chew. 🍞 is the ingredient that makes the sandwich a meh-1* or 4* good or A +1--5* great. I've had a better experience where I usually go to 19th AvN. in my home area. The bread made this Subway experience a 1* meh experience. Maybe it was warmed at too high of a temperature or too fast? I hope when I try again, NOT to have tough bread. Would be nice to have the little bit larger subway roll but with higher cost of everything I guess that's 1 way to trim overhead. However, If this experience were to be the norm I honestly feel Subway WOULDN'T be my choice for a hot Sub ..... Subway would have lost my business. That is costly as well. Service would be a 5* but I asked the sandwich crafter to cut in 3rds but he cut in 4ths. He did apologize and offer to make another. I declined thanking him, since ...
Read moreThere were 3 people working and one person was making mine and my friends order he was obviously new/struggling and he received no help my friend and I were being patient as he made our orders someone came out to the lobby and sat down on her phone and watched him struggle didn’t offer to help. we were both incorrectly charged for our orders and very disappointed with the quality of the foo as well as the customer service and atmosphere. I went to subway for conscience and ended up having to remake my food myself when I got home. As a person who used to work at a subway location myself I am extremely disappointed. After reading previous reviews it seems to me like management should be fired and the entire place should be re staffed. I would give zero starts...
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