The Honey Baked Ham Company — Restaurant in Morehead City

It is the crazy holiday season! I stood in line with everyone ordering their hams for Thanksgiving, looking forward to a tavern club sandwich. I just moved here and I haven't been to a HoneyBaked Ham company for a long time. I was treating myself today. I received my order and it happened to be the wrong sandwich and I was upset at first because I hate getting what I didn't pay for but I walked back up to the register and spoke with someone in the back and they promptly corrected my order and gave me an extra treat for the error. Under normal circumstances I would have rated them just for getting my order wrong and scoring them lower. If it were not for the person who remade my sandwich and I don't know the gentleman's name but he was so kind and so apologetic that I really appreciated the good customer service. It's rare today and I just want to make it clear that I am grateful for every human being that is working today because they don't have to work! Nobody has to work anymore because they get compensated for being home which is ridiculous and appalling but I digress... I want to say thank you to the gentleman who remade my sandwich. You're doing a great job and your customer service is exemplary! So thank you for being here today. I...

The Website states the hours from 10am to 3pm on Saturday. I reserved a ham portion for Saturday. I'll spare you the details of my schedule and how that aggravates the whole situation. Suffice it to say I arrived at 10am and the door was locked. I waited till 10:20 and gave it 10 more minutes before I left. I also called the store and the message, although recorded for Thanksgiving, said after Thanksgiving day they would be open normal hours, 10-3. Alas, a car pulled up and the person walked up to the door, unlocked it, and went in. I thought it myself it would be irritating if I barged in so I gave it another 10 minutes or so knowing I was compromising my schedule. I walked to the door and sadly was met with vitriol and distain. Was told they were closed and would not open til 11:00. I kindly reminded the person of their stated hours both online and voice message and to cancel the order. The "look" . Oh that telling "look". Wasn't oozing with concern. So I left never to return to that store. I did however make time to go by the store in Rocky Mount where I was treated with respect and they made an exception to get me a ham. I love their ham. Just...

WOW is all I can say,My family was at Rackroom so I decided to check out different store fronts.I seen this place had no idea they served lunch but I did notice some different mustards so I went in .I had to use the rest room and was planning to look around when I got done.When I came out a lady very Rudely said that the restrooms were for customers and asked if I was planning on having Lunch.I said that I did not know they served lunch and proceeded to look around I ended up buying some mustard to pay for the use of there restroom.So here is the thing if this lady never talked to me like she did that could have been an opportunity to gain new customers.So instead of having lunch at there place we went next door to the Mexican restaurant were me and my family got treated and respected like people.We will never go there and I will share this story with everyone I know.Advice take the time to train your employees especially in...