Ashley Store — Local services in Morehead City

I was very disappointed in the service, or lack thereof, at the Ashley HomeStore in Morehead City. I am moving into a new home in a couple of months and thought it would be a good idea to start looking at the various furnishings I would need for it. I like to plan ahead and take my time on large purchases, so I thought I would go into Ashley's to see what they had to offer and figure out where I would land in my budget.

Not a single associate acknowledged my presence. I wandered around the store, making several passes, sitting on sofas and chairs, opening cabinets, taking pictures of pieces I liked, as well as their price tags to keep track of what my options would cost, and at no point did anyone approach me to offer assistance. One associate was working with a couple in the store, while another duo of customers looked around on their own - although they were eventually checked on.

The other customers were older, so I'm assuming that anyone who looks younger, such as myself, is simply ignored because it's assumed they aren't going to be buying. I was on the hunt for a nice sofa and armchair, a coffee table and a couple of end tables, nightstands, bookcases, lamps, and anything else that may have jumped out as useful or desirable. The store clearly missed a good opportunity to make some great sales. There were associates standing around talking to each other, others sitting behind desks, one even made eye contact with me at one point but gave no greeting and immediately looked away.

Customers shouldn't have to hunt down an associate, especially when they've been made to feel uncomfortable to do so by the associates' cold demeanors. I work in retail management and if my entire team of associates and leads had ignored a customer in this manner you can be assured I'd be pulling all of them aside to coach them on better customer service behaviors.

I'll be taking my money and patronage elsewhere...

My wife and I were shopping for new sofas for our living room. we had looked at furniture at other furniture stores in and around New Bern but were not impressed with their merchandise nor the service they offered. One day we happened to be in Morehead City and decided to look at what the Ashley Furniture Center had to offer. The store layout was impressive upon entering. We were greeted by a sales person named Mary Margaret. Most sales people seem friendly at first but you soon realize it's part of their "act". Not so in this case...we soon felt Mary Margaret was definitely sincere about helping us find exactly what we were looking for. She asked all the right questions in a very thoughtful and non-pushy way. Once she felt she had a good understanding of our needs, she took us back to exactly the type of sofas were were interested in and presented a complete selection for us to consider. She listened to what we considered pro's and con's and help us to narrow down our choices, carefully explaining the Features and Benefits of each model...and there were many to consider! We learned a lot from her presentation. Mary Margaret definitely knew her products! We never felt rushed, and she presented various options for purchasing our choices. We definitely felt we had found a "fiend' in the Furniture business. After we made our choice, Mary Margaret kept us informed of the anticipated delivery date and other important considerations. She even gave us her Cell Phone number in case we had any questions or concerns after the Sale. We definitely consider Mary Margaret and Ashley Furniture in Morehead City our 1st Choice for any home furnishing needs in the future! Jim and...

I'm writing this review because I have surpassed my frustration with this company. MY wife and I have purchased many pieces of furniture through the Morehead store. A year ago we bought a mattress for over $1,100 and within that time it has sunken in on both sides over an inch and a half. We contacted them and they sent somebody out to measure the mattress and he said yes the mattresses was in bad shape for sure. They called us and said it didn't meet their requirements for replacement and for us to call them back in a month? This bed is actually painful to sleep on. At the same time we needed to replace our couch so we went to ashley, trust me not my first choice we went Many other places first. Picked out a couch got it delivered it was broken, uneven,staples ripped the fabric and the two guys who delivered it couldn't leave fast enough. So here we go again with the awful customer service that is Ashley. Got the same run around said they would replace the whole couch only sent the middle sleeper part. This piece came with the same issue's. Called the lady back she said she did not say they would replace whole couch by now beyond angry amd told them to just come getting the couch we no longer want it anymore. We called back about the mattress and they sent the same guy to measure and he was floored they haven't replaced it yet. He measured it again and it was worse. He sent in his report and they called me the next day and said they would credit us $926 to the store but we only have 2 weeks to.use it. If I could give you no star's I would. Completely dissatisfied with your company and the way you...