Mattress Firm Morehead City — Hotel in Morehead City

You really don't want me to give a review because it was not good. So I went in and bought a used slightly they said mattress and pay the most 800 for it. It was to be delivered in almost 2 weeks from the day I bought it. The salesman the manager, double-checked to make sure and said yes the mattress was mine. Come delivery day I have to pay someone to watch my elderly mother and father because I couldn't be there and I waited all day for something that never showed up. I called them at 3 and said hey what's going on they said all well I know somebody else is getting it between 5 and 7 so let's just wait and see. 7 came and went still no mattress so I called again they said there was still time. 10 minutes to 8 the guy calls me and asked me if I got my delivery and I said no no one has showed up. So he starts checking and says will you know I see here that someone else bought that mattress before you did and I said no sir it was double-checked. They have a first come first serve on those and it was double check by the manager. The stores close at 8 and it was now a couple minutes after since we have been back and forth on the phone and I told him look I'll just take a brand new one and I'll pay the difference I don't care but I need a mattress now because I already threw out mine getting prepared for them to deliver. Well that didn't work either because he said everybody was closed and they didn't have anybody that could deliver it and it has to come from the warehouse or another store and on and on and on that he would check in the morning to see what he could do. The next morning comes and no phone call no phone call no phone call so at 11 I call they're saying what did you find out? And he tells me mind you this was the 18th oh, that he can have me a mattress here on the 23rd. I said absolutely not this is totally unacceptable I had to sleep on the floor last night I can't go in till the 23rd without a mattress. And he said well that's the best I can do here he says it will take 7 to 10 days to get my money back which I blew my top and called the police. They said it was a civil matter and I said thank you I will take care of that and I can but I know there's something I can do right now and he said what is that I said I can put a sign on and March back and forth in front of this business telling everybody what they did to me until they give me my money. An hour later I bought a new mattress with no money down from a wonderful place and they delivered it within an hour. That is successful business these people...

I had an excellent experience with Art from Mattress Firm yesterday as he helped me through a mattress choice for my husband . My husband refused to come into the store to try some mattress out. This is to be his Father's Day gift. Well Art educated me on mattress choices and was extremely customer friendly and patient also giving advice on discounts for their Memorial Day Sale ending today (so hurry up in). I ended up with huge unexpected savings and a quality mattress, pillows, mattress protection and a mattress lift! My delivery was quickly schedeled for tomorrow. I'm so excited. And they will take out the old and set up the new purchased items. Thank you Art and for giving me the opportunity to make this well deserved post. It was a pleasure to meet you and do business. I highly recommend Art and his company MATTRESS FIRM. He had an abundance of mattress knowledge and passed on many...

I just purchased a king mattress, brand: Sterns and Foster Estate with box springs. My experience was fantastic, Chris Russel was very helpful with answering all my questions. He was knowable, and personable, that was important to me. He went out of his way to make sure I was informed about everything, which I appreciated. He found coupons to help with the price which really made me make up my mind to purchase this mattress. I want to say thank you Chris for making my time at your store easy for me, without pressuring me on the sale, I felt comfortable in the whole process, otherwise I would of left. I look forward to our delivery date, thanks again and take care, good luck with your future sales, because I will recommend you and your store if a friend is looking for. a...