Best Buy — Local services in Morehead City

Not good @ all.. Pre-ordered Halo infinite and Battlefield 5 back in June 2021... Got a notification in September Battlefield was pushed back but never got a notification when the game arrived in store. Stopped in pre Thanksgiving to make a payment on my BB card (Had a zero balance but was traveling to Florida and used their card for 3% cash back) and ask about the game but nothing was ready.. Finally, Halo infinite release on December 8th 2021. Called BB customer service to check if Halo was ready.. The representative was able to find my pre order without my receipt ( phone number lookup) and information me Halo was ready to pickup @ my local Best Buy. Well, I showed up (with my receipt) an was there for 45mins while they tried to find my Pre-ordereds WHICH NO ONE PULLED, according to the manager (Nate). The associate (Jada) who initially was helping was extremely dismissive and had a nasty attitude (asking if I took the name of Best Buy phone representative: I responded; "you didn't tell me prior I need to take the phone representatives name") because she couldn't find my order. She them tried to tell me she couldn't help because no game was pulled, so I asked if she could get me someone who could help me as "this is a Best Buy receipt with items paid for with a BB card.. Ohhh yes, the manager/supervisor came over and was little help. I had to literally make a 2nd call (while in store) to Best Buy customer service to confirm my pre order and prove to the associate & manager in store that someone told me my Halo Pre-ordered was ready. BB customer service confirm but the store still couldn't locate my orders.. Best part was, the representative informed me Battlefield 5 was returning because it's wasn't pickup up, them wished me "good luck" before ending the call. I asked the manager when it (Battlefield 5) arrived in store and the manager told me it arrived on November 18th "but no one picked it". No one called me, never received any notification and remember, I was in store 2wice in November. Eventually, the manager let me have the Halo and said "I can have the Battlefield for free if I wanted", I too both games an left the store a bit disappointed and now I haven't seen a credit for Battlefield 5. I'll return Both games and close my Best Buy credit card

I bought a 1 year geek squad technical support plan. Every time I used a service there was always a caveat to the paid for service that limited the paid for service, and required additional costs. Recently I had difficulty with a desktop computer and all in one printer/copier/scanner/fax, machine I bought at Best Buy, it stopped printing color prints from word files and pdf files. I spent 10 hours on the telephone with 6 different tech support Representatives who lived in the Philippines, and Panama, to no avail, they recommended I take the computer and printer, and take them to the geek squad at the local Best Buy where I had purchased the items, and bought the technical support contract. I disconnected the computer and printer and took them to the local store. I was told they could get to it in 6 days. I was called after two days and told the system was fixed, asked if they had tried to print the files I had identified they said they had not, I asked them to check and make sure the files would print in color. I was called 5 days later and told the system was fixed. I picked up the system, took it home, reconnected the components, and tried to print the files in color. The copies were not in color. When I picked the system up they said if it didn’t work, it might be a problem with my wireless router, which would require a $50.00 service call. I connect the printer to the computer with a cable, still no color. Over the next 5 hours, I as a Novice searched for a problem of an HP 3830 all in one printer not printing color from files from a computer running on windows 10. If found the problem was the HP 3830 driver software was incapatible with the latest update of windows 10 and required loading a software driver for a HP 5200 printer. I fixed a well known problem a thousand other people had encountered, and a real computer tech had solved. I called the manager of the Best Buy store to complain that I had paid for a tech support contract, had spent close to 20 hours trying to get the the equipment I had purchased from her store to work, and in the end had to find the fix on my own. Her reply was, “we are not perfect, we make mistakes, there is nothing we can do about it.” When I bought the computer, I also bought a 50” TV, a micro wave over the stove oven range hood, and installation of all the items. I do not recommend doing business with the Best Buy store in Morehead city and once my tech support contract runs out I will never do business with...

Customer service leaves much to be desired, unless you purchased the protection plan!!!!! I went to get help uploading the free lifetime maps for my GPS that was purchased 9 months ago. Tried to explain to several workers that I was having trouble doing this but kept getting the question. Did you purchase the protection plan??? They each told me that they could not help me unless I had purchased the protection plan, was even told twice that if I had purchased the plan I would be walking out with a new GPS. Tried to explain that there was nothing wrong with my GPS except that it needed to be updated and I could not get my computer to recognize the GPS when plugged into the USB port. I ask several times if they could plug it in to see if it was the GPS or my computer or me???? Again I was told no because I had not purchased the protection plan. Customer service even told me that they couldn't plug it into their computers at all, then printed out the number for Tom Tom and told me to call them and then said hopefully they could help me and hoped I wouldn't have to come back. One worker was rude, walked up in the middle of my conversation and started talking over the other worker who was trying to be polite and give some advise on things to try at home. Thank you Robert Pittman for your help!!!!! It did work!!!! I got it working on my own computer. For the other 3 people that I spoke with not sure what your job is..... but you need to stop and listen to the costumer!!!!! There was no need to replace my GPS. I just needed a little help and is that not what you are there for???? Everyone is not as computer savvy as you. So as far as your review from me It...