Denny's — Restaurant in Moscow

I recently visited Denny's, hoping for a decent meal and a comfortable dining experience. Unfortunately, my visit left much to be desired. From the food to the service, everything about this Denny's was thoroughly underwhelming.

To begin with, the food was, at best, mediocre. I ordered a classic breakfast platter, expecting the comforting, hearty meal that Denny's is known for. What I received was far from satisfying. The eggs were overcooked and lacked any flavor. The bacon was chewy rather than crispy, as if it had been sitting under a heat lamp for too long. The hash browns, usually a highlight of any breakfast, were soggy and greasy. The pancakes, which I had been looking forward to, were dry and lacked the fluffy texture that should be standard. Overall, the food felt like it was made without any care or attention to detail. It was edible, but it certainly didn’t hit the mark for a meal that should be simple and delicious.

The service, unfortunately, was just as uninspired as the food. Our waiter seemed disinterested from the moment we walked in. While I don’t expect to be fawned over, I do expect a basic level of friendliness and attentiveness. Instead, we were met with a waiter who appeared to be going through the motions without any enthusiasm. He took our order with an air of impatience, as if we were an inconvenience rather than paying customers. During the meal, he rarely checked in on us, and when he did, it was clear that he wasn’t interested in ensuring we had a pleasant dining experience. Requests for refills or additional condiments were met with a lackluster attitude, and it took an excessive amount of time to get the check when we were ready to leave.

The ambiance of the restaurant didn't do much to improve the overall experience. The dining area was dimly lit, giving it a dreary feel. The tables and booths seemed to be in need of a good cleaning, as they felt sticky to the touch. The atmosphere was far from welcoming, and it felt like the place hadn't seen a thorough cleaning in a while.

In summary, this visit to Denny's was a disappointment from start to finish. The food was bland and poorly prepared, lacking the quality that should be standard at any restaurant, let alone a chain like Denny's. The service was equally disappointing, with a waiter who seemed disinterested and unmotivated. When you dine out, you expect a certain level of care, both in the preparation of the food and in the service you receive. Unfortunately, this Denny's failed to meet those expectations in every way.

If you’re looking for a satisfying meal and a pleasant dining experience, I would recommend looking elsewhere. This Denny's, with its mediocre food and lackluster service, is not worth the visit. It’s clear that the standards here have slipped, and unless there’s a significant improvement, I won’t be returning. There are plenty of other places where you can get a better meal with better service, so do yourself a favor and avoid...

I recently had the absolute pleasure of dining at Denny's, and I feel compelled to share the exceptional service experience provided by an employee named Darry.

Upon entering the restaurant, we were greeted with the warmest welcome, as if we were old friends being welcomed into a home. Darry, with his contagious smile and eyes twinkling with genuine hospitality, ushered us to our table. His professionalism and attentiveness were evident from the moment we sat down.

The menu at Denny's is quite extensive, and choosing a dish can sometimes be overwhelming. Darry was incredibly knowledgeable about the menu and took the time to walk us through the specials of the day, personal recommendations, and answered our dietary questions with patience and expertise.

Our orders were taken with meticulous attention to detail. He repeated our requests back to us, ensuring accuracy - a small but critical step that often goes forgotten. Darry then skillfully navigated through the busy diner, ensuring all his tables were attended to with the same level of care and efficiency.

The food arrived promptly, each dish cooked to perfection and presented beautifully. Darry checked back to ensure our meals were satisfactory and that we had everything we needed. His timing was impeccable, never too intrusive but always present when you needed him.

What really set Darry apart was his ability to maintain heartfelt interactions with us throughout our visit. He shared stories, joked with us. The laughter and happiness he brought to the diner didn't just enhance our meal; it created an experience.

Darry’s dedication to his work shined brightly. Whether he was refilling coffee with a swift and steady hand or clearing tables with efficiency, he did it all with a sense of pride. It's employees like him who transform a routine meal out into a delightful dining experience.

As we left Denny's, Darry wished us a great day with a sincerity that was palpable. The door closed behind us, but the memory of such outstanding service stayed with us. It’s a testament to Darry’s exceptional work ethic and amiable nature that this was one of the most enjoyable and smoothly serviced meals I’ve had in recent memory.

In an industry where the turnover is high and the hustle is constant, it’s a rare and delightful occurrence to meet a server like Darry who personifies the ethos of excellent customer service. I can't commend him enough, and I truly hope the management recognizes the gem they have in him. It's the Darrys of the world who will keep us coming back to Denny's time and time again.

And he makes...

I cannot review the food as after an hour we still had not received ours and left.

I will say this Denny was very clean, Maggie who greeted and seated us was incredibly nice. Our server, Pegi, started out great as well; she took our order and said "your food will be out quickly." About a half hour later she stopped by and apologized for the delay on the food and asked if we wanted our drinks topped off. That was the last we saw her until we were leaving. After an hour, with no food and little people in the restaurant we decided to cancel the order and leave as we had other commitments. I found Peggi, told her we needed to cancel the order, she pointed to a burger that I had watched sit for 20 minutes in the window and said "your foods coming up now." At the same time I heard the cooks calling the rest of our order to be started. I told her "no thank you, please cancel it." The manager came over and asked if we wanted to wait and they would box up the food. I thanked her but said it was not necessary as we were leaving. I told her that we had drank our drinks and was waiting to pay for those.

While waiting to pay for the drinks, Pegi started louding saying to the cook line "sorry guys, it's not your fault. I know they ordered a lot of food. Do you want a free burger to eat." Then kept loudly saying "sorry guys, not your fault, ya it was a lot of food."

The manager told her to stop, and came over to me, apologized and said there was no need to pay for the drinks and apologized again. I told her it was fine but I was more than happy to pay for the drinks, she said it was not necessary. The entire time Pegi kept carrying on.

As far as a lot of food, what was ordered was: a burger, cheese omelette w/hashbrowns & an all american breakfast which consisted of (two scrambled eggs, two slices of bacon, hashbrowns & toast). Not sure how that is a lot of food.

Something could have been going on in the kitchen, I have no idea. Maggie was great and the manager...