Big Apple Bagels — Restaurant in Mount Pleasant

Today was the first time my daughter and I have been back to BAB since the lock down. In the past we loved having breakfast and having Mom and daughter time at our place. Sadly it was dark and stressful and to add insult to injury Beth the manager was rude. I was ok with the mistake on our order ( it’s hard to hear each other with masks) but throwing our food on the tray uncovered with the same gloves you touched everything with because I asked for the coffee I didn’t get to be taken off my bill was not my usual experience at BAB. You won’t miss my business but if Beth repeats her behaviors you might miss multiple customers. Also my daughter hates if anyone complains at restaurants . It feels mean to her but even she wouldn’t eat her bagel after watching Beth...

Their espresso machine is ALWAYS down. It’s ridiculous. But don’t expect to go in and get any type of chai or specialty drinks. It’s super unreliable. I was visibly displeased but didn’t say anything. The girl then throws my bagels and didn’t ask me if I wanted them toasted or not. She gave me the bag and said “here you go”. The manager, Beth, was SO rude and unbecoming as well. I wouldn’t recommend for my pup to eat this place with the customer service and management. I can’t believe BAB corporation has a woman like that MANAGING a restaurant. From the reviews, it seems a lot of people are in agreement with me. She was yelling like a maniac in front of all the customers. How embarrassing. They’ll miss my business. My husband and I go everyday. Not anymore....

I used to work here, I agree with a lot of the negative reviews posted here. The food is pretty good and the people are fairly friendly but you'll often be waiting a long time for your food, and there's a good chance it'll be cold by the time you get it. The way orders are delivered needs to be changed and the prep station needs a warming table to keep...